Brandi Johnson

• Managed filing systems, ensuring accurate and timely retrieval of documents.
• Processed legal documents, maintaining compliance with county regulations and protocols.
• Assisted in preparation of meeting agendas and minutes for civic engagements.
• Coordinated communication between departments, enhancing interdepartmental collaboration.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Managed cash register operations, ensuring balanced drawers at the end of shifts.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in training new cashiers on checkout procedures and customer engagement techniques.
• Collaborated with team members to maintain clean and organized checkout areas.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.

• Reviewed insurance applications for accuracy and compliance with underwriting guidelines.
• Collaborated with underwriters to clarify information and resolve discrepancies in submissions.
• Evaluated risk factors using underwriting software to determine policy eligibility and pricing.
• Streamlined document processing procedures, enhancing efficiency in application assessments.
• Review customer's policy and updating according to state requirements.

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals if needed.

Provide services to customers, such as order placement or account information.

Conduct searches to find needed information, using such sources as the Internet. Review insurance policy terms to determine whether a particular loss is covered by insurance.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect arrange for billing.

Contact customers to respond to inquiries or to notify them of help they made need to correct their policy.

Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.