Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Kemp

Lincoln Park,MI

Summary

Hardworking Peer Leader with over five years of experience helping students. Team player gifted in building strong relationships and providing academic support. Works flexible hours in order to proactively address student needs and meet with supervisors.

Overview

9
9
years of professional experience

Work History

College Readiness Counselor

National Heritage Academy
07.2021 - Current
  • Extended outreach and marketing efforts to educate stakeholders in community about programs and services offered.
  • Helped students develop organizational, time management and study skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Empowered students through counseling and skill-building exercises.
  • Advocated for students to access available resources.
  • Monitored student progress to drive successful academic outcomes.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.
  • Developed and implemented student guidance plans to foster academic success.
  • Collaborated with Community Colleges and Dual Enrolled 243 students.

Customer Service Agent

Delta Air Lines, Inc
06.2017 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Contacted customers to return routine and general calls promptly.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Academic Interventionist

Detroit Public Schools
08.2018 - 07.2021
  • Assisted classroom teachers in modifying classes and programs to verify compliance with IEPs and interventions.
  • Assisted faculty in securing materials to support instruction.
  • Developed activities and strategies for improvement of instruction and student performance.
  • Observed teachers in classrooms and offered insights to enhance teaching-learning situation.
  • Collaborated with teachers to assess needs, set objectives and discuss strategies.
  • Developed interventions for students currently struggling or at risk of falling behind.
  • Assessed and documented student progress with established goals.
  • Implemented tracking tools to evaluate successes and areas in need of improvement.
  • Worked with small groups of students to provide research based Tier II and Tier III interventions.

Unit Manager

Eisenhower Center
10.2014 - 09.2018
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Coordinated nursing with other services to promote continuity of total regimen of care.
  • Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
  • Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Education

Master of Science - Clinical-Mental Health Counseling

Alabama State University
Montgomery, AL
04.2024

Bachelor of Science - General Studies

Eastern Michigan University
Ypsilanti, MI
04.2018

Skills

  • Student Support
  • Financial Aid Applications
  • Educational Advising
  • Customer Service
  • Needs Assessment
  • Team Leadership
  • Regulatory Compliance

Timeline

College Readiness Counselor

National Heritage Academy
07.2021 - Current

Academic Interventionist

Detroit Public Schools
08.2018 - 07.2021

Customer Service Agent

Delta Air Lines, Inc
06.2017 - Current

Unit Manager

Eisenhower Center
10.2014 - 09.2018

Master of Science - Clinical-Mental Health Counseling

Alabama State University

Bachelor of Science - General Studies

Eastern Michigan University

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Brandi Kemp