Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
27
27
years of professional experience
Work History
Bookkeeper
DMP Management
Port Angeles, WA
10.2021 - 12.2024
Bookkeeper for public CPA firm
Payroll
Quarterly tax filing.
Monthly and annual excise tax filing
Individual tax preparation.
A/R
A/P
Bank and credit card account reconciliation
Received payments for deposits
Certified payroll
Bookkeeper
McClain Crouse
Port Angeles, WA
01.2008 - 10.2021
Bookkeeper for Public CPA firm
Payroll
Quarterly tax filing
Monthly and annual excise tax filing
individual tax preperation
A/R
A/P
Bank and credit card reconciliation
Receive payments and take to the bank
Certified payroll
Receptionist stand in
Knowledge of all office equipment
Heavy customer service
Receptionist
Johnson Rutz Tassie
Port Angeles, WA
01.2007 - 12.2008
Greet all clients and potential clients
Answer phones. Three attorneys, one office.
Schedule appointments
Research clients for any potential conflict of interest
Filing
Keep reception area tidy, and clean
Make bank deposits
Call clients for appointments, and rescheduling
Light dictating when legal secretaries were busy
Take documents to the court to be filed
Assist with compiling discovery notebooks, files, and evidence.
Receptionist
Mcclain Crouse
Port Angeles, WA
01.2005 - 12.2007
Receptionist for two CPA's
Answer phones
Schedule appointments
Customer service
Knowledge of all office equimpment
Use of Lacerate, Excel, Word, W2 Mate, email, Quickbooks, and Internet.
Receive payments
Take deposits to bank
Assist with month end billing
Order all office supplies and keep it stocked.
Apartment Leasing Agent
Sante Fe Ranch Apartments
Carlsbad, CA
01.2001 - 12.2002
Processed rental applications, verified references and conducted background checks.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Prepared and submitted monthly tenant visit logs.
Checked rental eligibility by following company's verification process.
Advertised vacant units on websites such as Craigslist and Zillow.
Assisted current tenants with maintenance requests and other inquiries.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Contacted and followed up with tenants on renewal notices.
Conducted background checks on applicants.
Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Encouraged prospective tenants to fill out applications after property tours.
Maintained accurate records of correspondence with and from tenants.
Tracked leads using CRM software and followed up with interested parties.
Detailed application requirements and answered questions from prospective tenants.
Conducted informative and personalized tours, resulting in new leases.
Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Prepared leases, move-in and move-out paperwork and other documents for new tenants.
Courtesy Clerk
Safeway
Port Angeles, WA
02.1998 - 11.2000
Oversaw collection shopping carts from parking lot to maintain clean, organized area.
Stocked shelves with merchandise according to company guidelines.
Provided excellent customer service by answering questions and addressing concerns.
Followed proper food safety procedures when stocking refrigerated items.
Provided excellent customer service by being friendly and courteous at all times.
Assisted with price checks, go-backs, and replenishing supplies.
Answered questions about current, seasonal and special sales.
Worked as part of a team to meet daily goals for stocking shelves, cleaning.
Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
Greeted customers and provided assistance in locating items.
Maintained a neat and orderly work area at all times.
Assisted customers with product selection and answered questions about store policies.
Front Desk Agent
Lake Crescent Lodge
Port Angeles, WA
04.2000 - 09.2000
Seasonal front desk
Answer calls
Look at reservations on computer system
Make and modify current and future reservations
Check in and out guests
Process payments including credit and cash
Rent out books, kayaks, and paddleboads
Heavy customer service
Work close with housekeeping and maintenance
Education
High School Diploma -
Port Angeles High School
Port Angeles, WA
06-2000
Skills
Tax document preparation
Financial statements expertise
A/P and A/R
General ledger maintenance
Accounting
Quickbooks
Timeline
Bookkeeper
DMP Management
10.2021 - 12.2024
Bookkeeper
McClain Crouse
01.2008 - 10.2021
Receptionist
Johnson Rutz Tassie
01.2007 - 12.2008
Receptionist
Mcclain Crouse
01.2005 - 12.2007
Apartment Leasing Agent
Sante Fe Ranch Apartments
01.2001 - 12.2002
Front Desk Agent
Lake Crescent Lodge
04.2000 - 09.2000
Courtesy Clerk
Safeway
02.1998 - 11.2000
High School Diploma -
Port Angeles High School
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