Brandi Kinsey
Needville,TX
Summary
Dynamic leader with a proven track record at Frito-Lay Warehouse, adept in sales strategy development and fostering team collaboration. Excelled in enhancing brand awareness and optimizing profitability, achieving significant sales revenue growth. Skilled in relationship building and problem-solving, empower teams to exceed goals through innovative solutions and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate Supervisor
Frito-Lay Warehouse
06.2020 - 07.2024
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.
- Streamlined store operations by optimizing staff schedules, reducing overhead costs, and identifying inefficiencies.
- Implemented targeted marketing campaigns that attracted new customers and increased brand awareness in the local community.
- Provided regular feedback on staff performance through evaluations and coaching sessions, promoting continuous professional development.
- Developed strong relationships with vendors to ensure timely delivery of merchandise and negotiate favorable pricing terms.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Overnight Stocker and Receiver
Walmart
03.2009 - 10.2017
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.
- Streamlined receiving processes by quickly unpacking shipments, verifying contents against invoices, and properly documenting discrepancies.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
- Maximized available floor space for merchandising through efficient backroom organization and inventory maintenance procedures.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Updated merchandise pricing to match new values and special promotional rates.
- Safely and securely loaded items to prevent damage during transport.
- Greeted customers and directed to requested products.
- Created and enforced detailed organization processes to increase quality and service standards.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Education
High School Diploma -
Needville High School
Needville, TX05.2000
Skills
- Sales team training
- Verbal and written communication
- Sales operations
- Goals and performance
- Product Knowledge
- Empowers high-performing sales teams
- Performance Manager
- Risk Mitigation
- Promotional sales events
- Lead Generation
- Attention to Detail
- Time Management
- Multitasking Abilities
- Adaptability and Flexibility
- Team Building and Motivation
- Delegation and Supervision
Certification
- Certified: Site Expert Trainer/ S.E.T, Frito-Lays - 4 years
Timeline
Sales Associate Supervisor
Frito-Lay Warehouse
06.2020 - 07.2024
Overnight Stocker and Receiver
Walmart
03.2009 - 10.2017
High School Diploma -
Needville High School
- Certified: Site Expert Trainer/ S.E.T, Frito-Lays - 4 years
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