Brandi Kurtz
Hanover,PA
Summary
Professional manager skilled in overseeing service operations and enhancing customer satisfaction. Strong focus on team collaboration, problem-solving, and adapting to changing needs. Expertise in process improvement, team leadership, and strategic planning. Known for achieving results and driving performance excellence.
Overview
12
12
years of professional experience
Work History
District Service Manager
The Home Depot
11.2017 - Current
- Collaborated with 35 unique sales teams to identify customer needs and develop tailored service solutions.
- Enhanced communication within the team through regular meetings, improving overall department cohesion and effectiveness.
- Reduced costs by negotiating favorable contracts with suppliers for product and labor.
- Effectively managed clients for 17 locations regarding service issues, bringing matters to swift resolution while preserving relationships wherever possible.
- Established a continuous improvement culture within the team, leading to ongoing enhancements in service and improved revenue.
Store Manager
The Home Depot
08.2013 - 11.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed $5M in inventory, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees and leadership successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility of a $55M store.
- Optimized labor scheduling for 150 associates according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
No Degree - General
University of Maryland, Baltimore County
Baltimore, MD05.1998
Skills
- Team collaboration
- Staff training and development
- Coaching and mentoring
- Conflict resolution
- Operations management
- Multitasking and organization
- Customer service management
- Relationship building
- Analytical thinking
- Project management
Timeline
District Service Manager
The Home Depot
11.2017 - Current
Store Manager
The Home Depot
08.2013 - 11.2017
No Degree - General
University of Maryland, Baltimore County
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Evan Majarais SmithEvan Majarais Smith
Front-End Operations Associate at The Home DepotFront-End Operations Associate at The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
OSMAR VAZQUEZOSMAR VAZQUEZ
Sales Associate at The Home DepotSales Associate at The Home Depot
Nicole MarraNicole Marra
Veterinary Tech at Kingston Veterinary ClinicVeterinary Tech at Kingston Veterinary Clinic