Brandi Lacey
Rembert,SC
Summary
Attentive Mail Sorter offers hands-on approach to streamlining backend, mail-sorting and processing activity. Superb level of accuracy in scanning, sorting and placing correspondences in proper bin for sendout. Adept understanding of complicated sorter machines, maneuvering data input and resolving physical barriers such as jams without destroying mail. Serves as detail-oriented last eye on outgoing packages to verify proper labeling, postage and barcode placement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Mail Operator
Blue Cross Blue Shield
06.2018 - Current
- Ensure mail is reviewed for proper date, and good quality barcodes prior to being placed in the appropriate mail trays by verifying the zip codes on mail match mail trays properly.
- Check for presorting endorsement on mail.
- Remove mail piece jams from machine by pulling mail backward and upward to avoid damaging mail.
- Ensure jammed mail is forwarded to assigned bin to be properly sorted under proper client number to avoid double counts on the machine.
- Marked and labeled pallets with accurate shipping information to prevent delays.
- Inspected outgoing shipments to maintain quality assurance standards.
- Trained new employees on warehouse procedures and tasks resulting in quick job acclimation.
Ship Dock Worker
Amazon
11.2014 - 02.2017
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Utilized problem-solving skills to address issues that arose during loading or unloading processes promptly.
- If in charge with cpt, making sure all pallets and gaylords loaded on trailer on time.
- Enhanced workplace safety by adhering to strict safety guidelines and protocols during daily operations.
- Improved productivity by staying up-to-date on industry best practices and adapting techniques accordingly.
- Re-label damaged labels that cannot be read by scanners.
- Re-package boxes that have been destroyed due to impacts, falls or spills.
- Locate shipments that have been lost inside system due to time restraints
- Assisted in training new dock workers on company procedures, ensuring consistent performance across team
Sales
Sensational Sweets
01.2014 - 11.2015
- Wrote sales slips and sales contracts.
- Developed sales strategy to meet established sales objectives.
- Grew sales utilizing business-to-business sales tactics.
- Used key sales tactics to grow membership sales.
- Attended monthly sales meetings and quarterly sales trainings.
- Utilized persuasive sales techniques to convert leads into sales.
Tax Preparer
M&M Tax Service
12.2012 - 02.2013
- Developed tailored solutions based on individual client needs, resulting in customized strategies for optimal outcomes.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Streamlined tax filing processes for clients, ensuring smooth and efficient experience.
- Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as Tax Preparer over time.
- Built strong rapport with clients through clear communication and regular updates on status of their tax filings.
- Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
- Reduced errors by 35% through meticulous review of financial documents and double-checking calculations.
Customer Service Representative
Sykes
10.2010 - 01.2012
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Librarian
USC – Sumter
08.2006 - 06.2011
- Enhanced patron satisfaction by providing efficient, accurate, and friendly research assistance.
- Participated in professional development opportunities to stay current on best practices within the library field.
- Maintained a welcoming environment for patrons by keeping the library clean, organized, and wellstocked.
- Improved workflow efficiency by collaborating with fellow staff members on inventory management processes.
- Train individuals into respective roles of organizing stacks properly.
- Managed volunteer program initiatives including recruitment, training, scheduling, and task delegation for optimal results.
- Selected age-appropriate materials for children''s programs to encourage early literacy skills development.
- Aided librarians with instructional sessions for students on topics such as database searching or citation management tools.
- Expanded student knowledge of available resources by conducting tours of library facilities for new users.
- Gained strong understanding of various methods for cataloging books and other materials.
- Organized library shelves, materials and equipment in clear, alphabetized order.
Customer Service Representative
GameStop
11.2009 - 01.2010
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Contributed to store profitability through diligent cost control measures and loss prevention strategies.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
Education
No Degree - Medical Records Administration
Professional Medical Training Center
Florence, SC04.2013
High School Diploma -
Crestwood High School
Sumter, SC06.2005
Skills
- Quality Assurance
- Time management abilities
- Work Area Maintenance
- Safety rules and regulations
- Multitasking
- Goal Setting
- Data Collection
- Handling and sorting mail
- Adaptability and Flexibility
Summary Of Qualification
- 7 years of exceptional customer service experience
- Strong verbal communication skills
- Exceptional organizational, multitasking and teamwork skills
- Highly proficient with computers: and MS Office (Word, Excel, PowerPoint)
- Excellent problem solving abilities and exceptional ability to meet critical deadlines
Timeline
Mail Operator
Blue Cross Blue Shield
06.2018 - Current
Ship Dock Worker
Amazon
11.2014 - 02.2017
Sales
Sensational Sweets
01.2014 - 11.2015
Tax Preparer
M&M Tax Service
12.2012 - 02.2013
Customer Service Representative
Sykes
10.2010 - 01.2012
Customer Service Representative
GameStop
11.2009 - 01.2010
Assistant Librarian
USC – Sumter
08.2006 - 06.2011
No Degree - Medical Records Administration
Professional Medical Training Center
High School Diploma -
Crestwood High School
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