Brandi Lancaster
Elizabethtown,PA
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Michael Kors
05.2023 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Greeted customers and provided excellent customer service.
- Assisted with stock replenishment, inventory management, and pricing accuracy.
- Demonstrated active listening skills when engaging with customers to identify their needs.
- Processed cash and credit card payments accurately and efficiently.
- Performed opening and closing duties such as setting up displays, cleaning the store..
- Utilized POS system effectively for order processing, returns and exchanges.
- Communicated regularly with customers to gain insights into their needs.
Assistant Manager
The Beach House tanning Boutique
04.2018 - Current
- Present Monitored salon supplies and equipment, ordering new stock as needed
- Recruited skilled salon staff with appropriate educational and licensing backgrounds
- Developed and distributed promotional material to attract new clients Achieved excellent customer service by delivering pleasant salon experiences to customers
- Processed client payments, maintaining accurate financial records
- Provided store management and scheduling
- Greeted customers upon arrival and answered questions about services offered.
- Processed payments using point-of-sale systems accurately and efficiently.
- Maintained cleanliness of work area by sweeping, dusting, vacuuming, and sanitizing surfaces.
- Kept track of sales performance against set targets to identify areas for improvement.
- Advised customers on current promotions or discounts available at the salon.
- Handled bookings for appointments while ensuring availability of staff members accordingly.
Shift Manager
McDonald's
07.2010 - 04.2018
- Cleaning of restaurant Receive and process inventory deliveries Inventory Control Bank Deposits Took Orders and made food Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
CSR, Sales
The Jay Group
04.2004 - 07.2010
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Education
Elizabethtown High School
Skills
- Computer Skills
- Detail Oriented
- Management
- People Skills
- Customer Service
- Valid Driver's License
- Dependability and Honesty
- Customer Loyalty (10 years)
- Operational Efficiency
- Shift Management
- Client Satisfaction
- Communication Skills (10 years)
Certification
Driver's License
Timeline
Assistant Manager
Michael Kors
05.2023 - Current
Assistant Manager
The Beach House tanning Boutique
04.2018 - Current
Shift Manager
McDonald's
07.2010 - 04.2018
CSR, Sales
The Jay Group
04.2004 - 07.2010
Elizabethtown High School
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