Brandi Lawrence
Las Vegas,NV
Summary
Dynamic and dedicated Esthetician with proven expertise at Nishati Esthetics in enhancing client satisfaction and retention through personalized treatment plans and exceptional customer service. Skilled in lash extensions, facial treatments, and laser treatments. I successfully improved client outcomes and spa revenue by implementing effective upselling strategies and maintaining a pristine environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Esthetician
Nishati Esthetics (Owner and Sole Operator)
Las Vegas, NV
06.2022 - Current
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Maintained a clean treatment room and full back stock of supplies, replenishing when necessary.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Maintained spas strategy and revenue book.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Implemented client feedback system to identify areas for improvement, leading to higher satisfaction rates.
- Resolved customer complaints and facilitated conflict resolutions.
- Educated guests on current promotions, events and services within store or salon.
- Handled busy schedules and stayed on top of key deadlines.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results
Education
Advanced Esthetician -
Dermadity Skin Solutions
Las Vegas, NV09.2023
Cosmetology License -
Expertise Cosmetology School
Las Vegas, NV04.2022
Business Marketing 2011
Cal State Northridge
Northridge, CAHigh School Diploma -
Pacific Palisades Charter High School
Pacific Palisades, CA06.2011
Skills
- State licensed esthetician
- Sanitation protocols and maintenance
- Health compliance
- Lash extensions
- Waxing and laser hair removal
- Facial treatments
- Chemical facial peels
- Dermaplaning proficiency
- Treatment planning
- Client education
- Appointment scheduling
- Upselling services
- Client retention
- Time management
- Customer service
- Feedback implementation
Certification
Micro-needling and Nano-needling training course - Dermadality Skin Solutions.
Timeline
Esthetician
Nishati Esthetics (Owner and Sole Operator)
06.2022 - Current
Advanced Esthetician -
Dermadity Skin Solutions
Cosmetology License -
Expertise Cosmetology School
Business Marketing 2011
Cal State Northridge
High School Diploma -
Pacific Palisades Charter High School