Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Brandi Ledbetter

Scott Depot

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

18
18
years of professional experience

Work History

Overnight Customer Service Representative

Carewell, Inc.
Coral Gables
10.2021 - 04.2025
  • Processed orders accurately by verifying item availability, pricing, taxes, shipping charges.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Conducted research into products and services offered in order to best answer customer questions.
  • Updated databases with new and modified customer data.
  • Promoted available products and services to customers during service, account management and order calls.
  • Responded to emails from customers seeking help or expressing dissatisfaction.
  • Resolved customer issues quickly, efficiently, and professionally.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adhered strictly to company policies and procedures while resolving customer issues.
  • Provided technical support to customers who needed assistance navigating our website or using our products and services.

Business Development Representative

Yes Chevrolet
Hurricane
09.2018 - 10.2021
  • Addressed customer questions and concerns regarding products and services.
  • Monitored competitor activities and market conditions to identify threats and opportunities.
  • Supported the development of budgets and financial plans for business development activities.
  • Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
  • Maintained up-to-date records of customer interactions and communications.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services by communicating with customers using strategic and organized approach.
  • Conducted outreach activities, such as cold calling and emailing potential customers
  • Responded quickly to inquiries from potential customers via phone or email.
  • Set up potential client contacts, cultivated relationships, and followed through on service needs.
  • Suggested ideas for improving customer experience based on feedback from existing customers.
  • Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

AEP
Hurricane
10.2018 - 09.2019
  • Developed positive relationships with customers through friendly interactions.
  • Adjusted bills and set up payment arrangements to resolve customers' service or billing complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Legal Assistant

Horack, Talley, Pharr & Lowndes
Charlotte
09.2007 - 05.2011
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
  • Ensured that all paperwork was properly filed according to established procedures.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Organized exhibits for trial proceedings.
  • Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Maintained client confidentiality in all matters.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Responded to client calls and inquiries to deliver applicable information.
  • Processed incoming mail on a daily basis.
  • Oversaw legal team appointments, hearings and depositions schedules.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Associate of Science - Paralegal Studies

Marshall University
Huntington, WV
05-1998

High School Diploma -

Hurricane High School
Hurricane, WV
05-1996

Skills

  • Order processing
  • Billing adjustments
  • Database management
  • Technical support
  • Customer communication
  • Conflict resolution
  • Customer satisfaction
  • Data entry
  • CRM management
  • Team collaboration
  • Time management
  • Analytical skills
  • Remote office availability
  • Professional telephone demeanor
  • Multitasking capacity
  • Email management
  • Organizational skills
  • Typing speed

Timeline

Overnight Customer Service Representative

Carewell, Inc.
10.2021 - 04.2025

Customer Service Representative

AEP
10.2018 - 09.2019

Business Development Representative

Yes Chevrolet
09.2018 - 10.2021

Legal Assistant

Horack, Talley, Pharr & Lowndes
09.2007 - 05.2011

Associate of Science - Paralegal Studies

Marshall University

High School Diploma -

Hurricane High School

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