Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Ledbetter

Scott Depot,WV

Summary

Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.

Overview

21
21
years of professional experience

Work History

Overnight Customer Service Representative

Carewell, Inc.
10.2021 - 04.2025
  • Ensured accurate processing of orders by confirming item availability, pricing, taxes, and shipping costs.
  • Handled billing adjustments and refunds to effectively address customer complaints.
  • Performed research on products and services to provide comprehensive answers to customer questions.
  • Maintained up-to-date databases with new and modified customer records.
  • Marketed available products during service calls and account management discussions.
  • Responded to customer emails with timely assistance for concerns or complaints.
  • Efficiently resolved issues while maintaining professionalism at all times.
  • Delivered technical support for customers requiring help with website navigation or product usage.

Business Development Representative

Yes Chevrolet
09.2018 - 10.2021
  • Addressed customer concerns effectively, bolstering overall satisfaction.
  • Analyzed competitor actions and market trends to inform strategic decisions.
  • Assisted in financial planning for business development projects.
  • Partnered with sales team to create effective strategies for revenue growth.
  • Kept detailed records of customer communications for improved service delivery.
  • Utilized strong verbal skills to engage customers and ascertain requirements.
  • Executed outreach campaigns through cold calling and emailing potential clients.
  • Maintained CRM database accuracy to support lead management initiatives.

Customer Service Representative

AEP
09.2017 - 09.2018
  • Established rapport with customers via friendly interactions.
  • Addressed billing complaints through adjustments and payment arrangements.
  • Exhibited professionalism under pressure, successfully de-escalating tense situations.
  • Gathered service needs through targeted questions and recorded data in electronic systems.
  • Logged order details and customer preferences into the system efficiently.
  • Utilized software to manage change of address requests and process service cancellations.
  • Delivered exceptional customer support by handling incoming calls for product inquiries and transactions.
  • Boosted customer satisfaction ratings by resolving issues swiftly and providing tailored solutions.

Legal Assistant

Horack, Talley, Pharr & Lowndes
09.2007 - 05.2011
  • Assisted attorneys through diligent research and administrative support in civil litigation.
  • Ensured timely filing of pleadings with court clerk to adhere to deadlines.
  • Organized exhibits for trial preparation and maintained updated case knowledge.
  • Reviewed legal documents for accuracy and compliance with legal standards.
  • Coordinated attorney schedules, appointments, and client communications effectively.
  • Managed daily processing of incoming mail and legal correspondence distribution.
  • Maintained stringent client confidentiality throughout all interactions.
  • Implemented various software tools to enhance operational performance.

Legal Assistant

Weaver, Bennett & Bland, P.A.
03.2004 - 09.2007
  • Coordinated document production, streamlining workflows and improving efficiency within the team.
  • Facilitated client meetings, maintaining professionalism while gathering essential information for case assessments.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.

Education

Associate of Applied Science - Criminal Justice

Marshall University
Huntington, WV
05-1998

High School Diploma -

Hurricane High School
Hurricane, WV
05-1996

Skills

  • Order processing and billing adjustments
  • Database management and CRM
  • Technical support and customer communication
  • Conflict resolution and customer satisfaction
  • Data entry and email management
  • Team collaboration and multitasking
  • Time management and organizational skills
  • Analytical skills and typing speed
  • Remote office availability and professional demeanor

Timeline

Overnight Customer Service Representative

Carewell, Inc.
10.2021 - 04.2025

Business Development Representative

Yes Chevrolet
09.2018 - 10.2021

Customer Service Representative

AEP
09.2017 - 09.2018

Legal Assistant

Horack, Talley, Pharr & Lowndes
09.2007 - 05.2011

Legal Assistant

Weaver, Bennett & Bland, P.A.
03.2004 - 09.2007

Associate of Applied Science - Criminal Justice

Marshall University

High School Diploma -

Hurricane High School

Similar Profiles

CREATE PROFILE