Brandi Leicht
Pittsburgh,PA
Summary
Seeking to apply expertise in problem-solving and communication to lead successful service delivery teams. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated Service Delivery Manager with more than 5 years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.
Bold Profile
Overview
18
18
years of professional experience
Work History
Recovery Technician
Clear Day Treatment Center
02.2022 - Current
- Led 2 group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Treated clients and families with respect and dignity.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Counseled and mentored multiple clients on substance use and life choices.
Client Service Manager
TELUS Health
10.2019 - Current
- Resolved customer complaints regarding sales and service
- Met with multiple clients to ascertain needs and develop plans which address current and long-term goals
- Addressed 5- 10 inquiries a day from clients and department team members
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Coordinated and led internal and external site team meetings.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
Financial Analyst
SAP Ariba
05.2018 - 10.2019
- Identifying financial status by comparing actual results with plans
- Prioritized and expedited assigned work to meet changing business circumstances
- Conducted multiple audits and reported findings to facilitate research and resolution
- Used best practice models to analyze large amounts of data and share insights
- Developed financial analysis reports and presentations by applying acquired financial principles
- Built and strengthened client relationships to form long-lasting, profitable bonds
- Improved emergency resolution processes to save time.
- Assisted companies with choosing and timing investments for optimal results.
Billing Analyst
Highmark Blue Cross Blue Shield
05.2006 - 05.2018
- Applied 100's of payments from customers to proper accounts, checking information to verify accuracy
- Applied 100's of billing adjustments to resolve discrepancies in account receivable journals
- Maintained procedure maps on processes performed to test billing system changes
- Followed all company procedures to keep data confidential
- Entrusted with accounts payable functions for organization in Health Care industry sector
- Discussed changes in internal processes and procedures to enforce execution
- Completed risk assessments for quarterly and annual schedules
- Worked closely with Management to promote special project success
- Worked with 5-10 team members and leadership to identify and develop process improvements.
Education
Bachelor of Science - Organizational Leadership
Point Park University
Pittsburgh, PA04.2016
Skills
- Worked in Medicare/Medicaid programs
- Understanding compliances for government programs
- 5 years with billing management
- Client facing has always been a strength
- Project Implementation
- Third-Party Contracts
- Client Relationships
- Proficient in SASS products
- Group Facilitation
- Cultural Competency
- 12-Step Program Knowledge
- Case Management
- Community Resource Navigation
Timeline
Recovery Technician
Clear Day Treatment Center
02.2022 - Current
Client Service Manager
TELUS Health
10.2019 - Current
Financial Analyst
SAP Ariba
05.2018 - 10.2019
Billing Analyst
Highmark Blue Cross Blue Shield
05.2006 - 05.2018
Bachelor of Science - Organizational Leadership
Point Park University
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