Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Livingson-Furney

Moultrie,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Car Buyer

Fenix Parts
11.2020 - Current
  • Answer calls, chats, and emails to help customers with their questions and concerns.
  • Negotiate prices with customers and make sure pickup is completed in a timely manner.
  • Resolves disagreements and negotiates mutually beneficial agreements between parties.
  • Make sure all commodities are entered and paid on time.
  • Take care of all admin responsibilities at my location.
  • Maintain supply orders and make sure we never run out of necessities.
  • Communicates daily with the main car buyer and put all vehicles in the system.
  • Process all car buying paperwork for customers and venders including pay.
  • Create and maintain all reports for my location.
  • Maintain vehicle inventory.
  • Make sure all titles are canceled and file all paperwork in its corresponding place

Dispatcher /Secretary

Warner Recovery
08.2018 - 11.2020
  • Directed dispatching, routing and tracking of three fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Answered calls and got information from customers.
  • Set up tows and unlocks for all drivers.
  • Created all repossession paperwork and filed them in their corresponding place.
  • Kept up with all lot inventory.
  • Send letters to loan companies and customers about their vehicles

Customer Service Representative

BUDK
10.2016 - 08.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered most emails and chats.
  • Was the Fedex representative and was in charged of all lost package claims

Education

High School Diploma -

Colquitt County High School
Norman Park, GA
05.2016

Skills

  • Customer Satisfaction
  • Creative Solutions
  • Fleet Dispatching
  • Microsoft Word
  • Microsoft Excel
  • Active Listening
  • Freight Operations
  • Critical Thinking
  • Customer Service
  • Invoice Preparation and Processing

Timeline

Car Buyer

Fenix Parts
11.2020 - Current

Dispatcher /Secretary

Warner Recovery
08.2018 - 11.2020

Customer Service Representative

BUDK
10.2016 - 08.2018

High School Diploma -

Colquitt County High School

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Brandi Livingson-Furney