BRANDI L. MCCOY
Moody
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Operations Manager
Hiller Plumbing, Heating, Cooling & Electrical
03.2023 - Current
- Train employees on proper procedures and strategies to improve productivity.
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
- Interview and hire talented individuals with top-level strengths, improving organizational talent, and skill set.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Improve staffing during busy periods by creating employee schedules and monitoring call-outs.
- Complete daily bank deposits
- Manage the dispatch board to ensure efficiency
- Ensure all technicians are compliant with GPS tracked driving & safety requirements
Operations Manager
Universal Door Systems, Inc
12.2013 - 03.2023
- Duties include answering phones, taking service calls, managing & dispatching technicians, work up all service quotes, order parts, ect.
- Quickbooks
- Microsoft Access
- Microsoft Word
- Microsoft Office
- Microsoft Excel
Service Dispatcher
Trinity Contractors, Inc
11.2011 - 12.2013
- Duties include answering phones, taking service calls, dispatching technicians, client relations, invoicing, filing, scanning, scheduling, etc.
- ECMS
- Microsoft Excel/Access/Office
File Clerk/Temp
Safeway Insurance
08.2011 - 11.2011
- Duties included answering phones, directing to respective adjuster, going over claims, filing/scanning daily work, & process incoming/outgoing mail
Service Advisor
Adamson Ford, Collision Center
02.2011 - 08.2011
- Perform duties of service writer, schedule service appointments, write repair orders and dispatch work
- Order parts, and oversee work performed on a timely basis and completed on schedule
- Contact customers to notify them of work completion or delays due to parts availability
- Perform active delivery of completed vehicles with customers. Review repairs completed and advise of parts ordered to complete repairs at a later date
- Process payroll, and order company supplies/materials
- Take pictures, and submit supplements to Insurance company
- Manage cash drawer, and take in payments
- Collect on any returned checks, and unpaid balances.
- ADP
- Collision Link
- CCC Pathways
Administrative Assistant/Collections
Nexcheck, LLC
08.2004 - 02.2011
- Responsible for providing data entry, clerical and administrative support
- Verify data entry work and scan the documents to ensure accuracy, filing, faxing, distributing mail and answering phone calls when needed
- Responsible for mailing and preparation of account statements, and handling merchant accounts
- Manage collection accounts, and call center when needed
- Process payments, and make bank/post office runs
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- PDF Converter Professional
Education
High School -
Gardendale High School
Gardendale, AL05.2003
Skills
- Performance monitoring
- Production
- Marketing
- Incidents management
- Proficient in Service Titan
- Performance reporting
- Health and safety compliance
- Operations management
- Policies and procedures implementation
- Operations oversight
- Data evaluation
- Workflow optimization
Timeline
Operations Manager
Hiller Plumbing, Heating, Cooling & Electrical
03.2023 - Current
Operations Manager
Universal Door Systems, Inc
12.2013 - 03.2023
Service Dispatcher
Trinity Contractors, Inc
11.2011 - 12.2013
File Clerk/Temp
Safeway Insurance
08.2011 - 11.2011
Service Advisor
Adamson Ford, Collision Center
02.2011 - 08.2011
Administrative Assistant/Collections
Nexcheck, LLC
08.2004 - 02.2011
High School -
Gardendale High School
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