Brandi Lockhart
Huntsville,AL
Summary
Customer Service Professional with over 23 years of experience who excels in environments that demand strong analytical, problem-solving, and interpersonal skills. Demonstrates a profound ability to enhance customer satisfaction and retention through innovative solutions and a cooperative tone. Eager to leverage professional expertise to drive future success in customer service and relationship building.
To gain employment with an innovative company where I can utilize my skills to help my team flourish.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Orkin Pest Control
02.2022 - Current
- Elevates customer satisfaction at Orkin by swiftly resolving complex issues utilizing empathy and active listening
- Boosts Orkin's client retention by proactively addressing and solving service issues
- Manages over 100 customer inquiries weekly, ensuring detailed and accurate responses
- Introduced a new feedback system to capture customer insights, enhancing service quality
- Spearheaded a team initiative to improve service delivery, setting a new company standard
- Eagerly embraces new technologies to enhance customer interaction and satisfaction
- Facilitates communication between multiple departments to ensure overall workplace cohesion.
Customer Service Representative
Blue Cross Blue Shield of Alabama
01.2016 - 01.2021
- Conducted internal and external research to determine and request data needed to handle inquiries from internal and external business partners
- Provided accurate and timely service responses via telephone and written correspondence to internal and external customers
- Followed department/corporate reporting policies and procedures requirements
- Organized work to meet productivity and quality standards
- Rerouted misdirected inquiries
- Interacted with others inside and outside the organization to resolve inquiry/claim-related problem
- Resolved customer inquiries through clear and simple explanations of applicable policies and procedures.
Customer Care Specialist
Wayne's Environmental Services
01.2014 - 01.2016
- Excelled in a high-pressure environment while still delivering top-notch customer service
- Boosted customer satisfaction by 30% through effective issue resolution
- Leveraged analytical skills to enhance operational efficiency.
- Identified service gaps through customer feedback analysis, leading to process improvements.
- Fostered acollaborative workspace by building strong relationships across all levels of the organization.
Retail Sales Consultant
AT&T
01.2012 - 01.2013
- Executed sales strategies, ensuring superior customer service and matched products to customer needs
- Consistently exceeded daily sales targets, driving revenue and productivity
- Showcased AT&T products to customers, while adhering to the Retail Experience standards
- Resolved billing and service issues, escalating when necessary for optimal customer satisfaction
- Contributed to an extraordinary customer experience through effective behavior management
- Achieved sales targets by aligning customer needs with suitable products, thereby enhancing revenue.
Customer Retention Group
DirecTv
01.2010 - 01.2012
- Responded to incoming requests for cancellation of services and persuaded customers to remain with the company
- Provided effective and timely resolutions of a range of customer inquiries
- Utilized one-call resolution for customer issues
- Identified new business practices that could be introduced and suggested modifications to existing practices that could reduce the risk of customer cancellation
- Increased the customer's experience by providing information on new products, rate plans, and services through up selling opportunities.
Customer Service Representative
Comcast Cable
01.2005 - 01.2010
- Exhibited exceptional customer service, fostering loyalty and satisfaction
- Resolved customer inquiries efficiently, while constantly aiming for one-call resolution
- Stayed updated with product, service, and policy changes through continuous training
- Exercised sound judgment in issuing adjustments and credits
- Enhanced customer experience by promoting new products, rate plans, and services.
Education
High School Diploma -
Huntsville City Schools
HuntsvilleSkills
- Microsoft Office Suite
- UKG – UltiPro
- BOSS – Internet based CRM database and scheduler
- Cable Data (DST)
- Multiphone line
- Strong Organizational Skills
- Interpersonal Scheduling
- Data Entry
- Customer Facing and Interpersonal Communication
- Sales Retail Experience
- Customer Retention
- Accounts Payable/Accounts Receivable
- Up Selling
Professional References
- Olivia Haman, 256-502-3710
- Shannon Garrett, 256-684-0016
- Christy Carmichael, 256-714-1855
Timeline
Customer Service Specialist
Orkin Pest Control
02.2022 - Current
Customer Service Representative
Blue Cross Blue Shield of Alabama
01.2016 - 01.2021
Customer Care Specialist
Wayne's Environmental Services
01.2014 - 01.2016
Retail Sales Consultant
AT&T
01.2012 - 01.2013
Customer Retention Group
DirecTv
01.2010 - 01.2012
Customer Service Representative
Comcast Cable
01.2005 - 01.2010
High School Diploma -
Huntsville City Schools
Similar Profiles
Michael BrideauMichael Brideau
Termite Technician at Orkin Pest ControlTermite Technician at Orkin Pest Control
Tatyana UnderwoodTatyana Underwood
Customer Service Specialist at Orkin Pest ControlCustomer Service Specialist at Orkin Pest Control
Michael OwsleyMichael Owsley
Route Manager/Team Leader at Orkin Pest ControlRoute Manager/Team Leader at Orkin Pest Control
William ChuWilliam Chu
Field Representative at Orkin Pest ControlField Representative at Orkin Pest Control
Emily CalvertEmily Calvert
Owner at Baby Bite Bake ShopOwner at Baby Bite Bake Shop