Brandi Logan

• As an Assistant Branch manager, through hard work, attentive training, helpful colleagues. I managed to hone my skills to reach higher goals and still striving to keep climbing up, all while creating a better foundation for my team and the company. After receiving this position, I keep challenging myself to keep doing better and learning more for myself and the company. As as Assistant Manager I have shown:
• Resolved customer issues effectively in order to maintain strong customer relationships.
• Monitored daily operations of the branch including sales, customer service, inventory control.
• Ensured compliance with internal policies and procedures as well as external regulations.
• Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
• Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
• Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
• Developed strategies for increasing customer satisfaction levels and improving service quality.
• Developed strategy to achieve target sales goals.
• Provided bank leadership in absence of branch manager.
• Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
• Disciplined employees to encourage compliance with company policies and procedures.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Verified cash by balancing cash drawers and maintaining cash count records.
• Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Maintained a high level of professionalism when dealing with difficult customers.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Facilitated meetings, identified issues, and proposed solutions.
• Collaborated with other teams to ensure successful completion of tasks.
• Built and maintained working relationships with peers and upper management.
• Looked for ways to go above and beyond job requirements.
• Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.

I was promoted in my first year working for Worldpac, through hard work and quickly grasping the knowledge taught to me. Since then, I have a better understanding of responsibility and have helped our team work better and help our growth to perform better and communicate our ideas and problems. As a Team Lead, I have shown:

• Communicate any issues with upper management to reach business goals
• effectively.
• Empower team members with skills to improve their confidence,
• product knowledge, and communication skills.
• Conduct training of team members to maximize their potential.
• Communicate with upper management to determine the best methods
• for meeting business goals.
• Assist Branch Operations Manager with day-to-day problem
• solving, customer service, cash management, returns, and team goals.
• Count inventory, resolve discrepancies and completed paperwork to
• keep the system accurate and current.
• Document production levels and materials used to keep management
• informed.
• Rotate through a series of different stations based on team needs.

I was promoted in my first year working for Worldpac, through hard work and quickly grasping the knowledge taught to me. Since then, I have a better understanding of responsibility and have helped our team work better and help our growth to perform better and communicate our ideas and problems. As a Team Lead, I have shown:

• Communicate any issues with upper management to reach business goals
• effectively.
• Empower team members with skills to improve their confidence,
• product knowledge, and communication skills.
• Conduct training of team members to maximize their potential.
• Communicate with upper management to determine the best methods
• for meeting business goals.
• Assist Branch Operations Manager with day-to-day problem
• solving, customer service, cash management, returns, and team goals.
• Count inventory, resolve discrepancies and completed paperwork to
• keep the system accurate and current.
• Document production levels and materials used to keep management
• informed.
• Rotate through a series of different stations based on team needs.

• Monitored expiration dates, rotating stock to limit outdated product and
• removed outdated items from use.
• Determined stock levels needed for non-recurring, specialized items based
• on usage, inventory, and projected depletion.
• Documented and verified details of incoming and outgoing shipments and
• organized records and reports.
• Loaded, unloaded and transported materials to designated locations.
• Conducted vendor monitoring and supply chain management activities in
• compliance with internal logistics standards.

• Collaborated closely with Supervisors to promote team-oriented approach
• in daily activities.
• Conducted audits and reported findings to Supervisors or Management.
• Worked successfully with diverse group of coworkers to accomplish goals
• and address issues related to our products and services.
• Worked closely with team members to deliver project requirements,
• develop solutions and meet deadlines.
• Juggled multiple projects and tasks to ensure high quality and timely
• delivery.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Trained employees in proper equipment use and product testing
• procedures.
• Participated in technical trainings and workshops to improve skills set and
• boost overall knowledge.

• Organized inventory and coordinated movement between receiving,
• storage and shipping to facilitate operations.
• Identified inventory issues and independently developed effective
• resolutions.
• Received, processed and reshelved returned products to facilitate accurate
• inventory.
• Maintained warehouse compliance with federal regulations and company
• policies.