Brandi Lovell
Customer Service Rep
Indianapolis,IN
Summary
Hardworking experienced manufacturing and production professional with over 20 years of experience in logistics. Skilled in leading high-producing teams, while reducing costs and increase process efficiency. Diligent shipping and receiving expert accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Proficient in technical writing, record management, interdepartmental coordination and planning abilities. #readytowork Enthusiastic Customer Service Representative with more than 5 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers.
Overview
15
15
years of professional experience
Work History
CSR1
Leidos
05.2022 - 01.2023
- Learned and maintained in-depth understanding of service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer information for new and established customers.
- Researched and rapidly resolved client conflicts to maintain timely service calls.
- Engaged clients over phone to answer questions and address complaints.
CSR 1
Kelly Services
06.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Documenting customer information and recall product for replacement
Large Engine Kitting Lead
Kuehne+Nagel Rolls Royce
08.2017 - 05.2019
- Worked with Rolls Royce production planners to understand daily requirements and provide error free services
- Worked with out source vendors to resolve shortage problems, improve operations and provide exceptional customer service
- Monitored stock levels, ordered supplies and restocked materials
- Coached team members in strategies for improving performance and maintaining compliance
- Reviewed the daily incoming production plan and assigned work to employees to maintain a demanding schedule
- Continuously classified and filed records to keep the system efficient and all information organized
- Upheld all manufacturing and brand standards by inspecting raw materials and finished products for quality.
MRO Purchaser
Foxconn
01.2015 - 07.2017
- Kept the department efficient and successful with well-ordered documentation strategies, effective purchasing policies and positive vendor relations
- Located, researched and vetted suppliers based on factors such as their pricing and quality
- Monitored the shipments to verify the on-time arrival of goods and proactively resolve delivery problems
- Prepared impeccable purchasing documentation, including the orders for goods purchasing and new bid solicitations
- Continuously located and purchased the highest quality merchandise with the most favorable costs, delivery schedules and available supply levels
- Maintained a detailed record of the routinely purchased items and specialty goods needed by different departments
- Provided detailed invoices for payment, and maintained complete purchase documentation.
Recieving Lead
Osbourn Hessy Logistics
10.2010 - 09.2015
- Verified correct labels on all pallets stored and brought any defective items to attention of Supervisor
- Employed scanners and barcode readers to maintain efficient control over inventory in warehouse
- Maintained accurate records of all products and shipments received into the warehouse by documenting damaged or defective products using appropriate paperwork and procedures
- Determined tasks for day by reading daily logs and work orders or listening to verbal instructions attentively
- Received all packages and ensured delivery to correct departments, storage locations and personnel
- Confirmed all packages were properly accounted for according to company guidelines
- Maintained Hazmat qualifications of products entering the warehouse.
Material Handler/ Forklift Operator
Electrolux Home Products
01.2006 - 09.2010
- Assisted shipping and receiving departments with inventory processes, such as data entry and documentation
- Sorted, handled, loaded, and unloaded freight using Forklift and manual equipment and by hand
- Moved materials and freight between production areas and vehicles, Organizing stock from the loading dock to smoothly transport to the correct location
- Assisted in safely loading and unloading trucks by securing cargo, safely operated fork lifts, move heavy containers and pallets
- Prepared orders by processing requests and supply orders, pulling material, packing, and placing orders in delivery area following proper guidelines and standards
- Labeled the containers with identifying information such as storage bins and final destinations.
Education
Associate of Arts - Business Fundamentals
University Of Phoenix
Skills
- Quality control
- Leadership ability
- Exceptional organizational skills
- Chemical processing skillfulness
- Material handling expert
- Data Entry
- Excellent communication skills
- Forklift operation (Order picker, sit down forklift, Reach truck, and Pallet jack or rabbit)
- Rf scanners
- Goal orientated
- Records Management
- Shipping & Receiving
- RF Scanner
- Logistics
- Self-Motivated
- Active Listening
- Database Maintenance
- Information Updates
- Written and Oral Communications
- High-Volume Environments
- Call Center Operations
Timeline
CSR1
Leidos
05.2022 - 01.2023
CSR 1
Kelly Services
06.2021 - 03.2022
Large Engine Kitting Lead
Kuehne+Nagel Rolls Royce
08.2017 - 05.2019
MRO Purchaser
Foxconn
01.2015 - 07.2017
Recieving Lead
Osbourn Hessy Logistics
10.2010 - 09.2015
Material Handler/ Forklift Operator
Electrolux Home Products
01.2006 - 09.2010
Associate of Arts - Business Fundamentals
University Of Phoenix
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