BRANDI LOWE
Panama City,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Applegreen
05.2019 - 03.2024
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed team over 30 employees and done payroll duties for over 5 years
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
Retail Store Manager
Cross America
03.2024 - 04.2024
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed over 30 employees and had payroll duties
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
1st Class Ship Loader
Sms Marine Services
01.2017 - 05.2020
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering collaborative work environment.
- Maintained safe work environment with proper handling techniques and adherence to safety protocols.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Operated scanning equipment to track orders and shipments.
- Completed thorough documentation for each shipment, providing accurate records for future reference or audits.
- Assisted in training new employees to increase team productivity and meet daily targets.
- Addressed any issues related to damaged goods promptly with appropriate parties, working towards swift resolution and customer satisfaction.
- Balanced heavy workloads with tight deadlines, consistently meeting or exceeding goals in fast-paced warehouse environment.
- Conducted regular inspections of loading equipment, ensuring proper functionality and reducing downtime due to malfunctions or repairs.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within warehouse.
- Followed all safety and security protocols to minimize risk of injury.
- Trained and assisted 30 new team members in technical, physical and interpersonal aspects of job.
- Maintained inventory and locations to 100 percent accuracy using computerized warehouse management system.
Education
High School Diploma -
Nokomis Regional High School
Newport, ME05.2005
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Customer Service Management
- Team Leadership
- Friendly and Positive
Accomplishments
- Promoted to store manager in only [timeframe]6 months.
- Improved efficiency of weekly paperwork, saving 10 hours per week.
- Reduced labor costs 20% by revamping schedule.
- Managed a store that exceeded company expectations in every category during the 2nd quarter.
- Supervised team of 30+ staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Retail Store Manager
Cross America
03.2024 - 04.2024
Store Manager
Applegreen
05.2019 - 03.2024
1st Class Ship Loader
Sms Marine Services
01.2017 - 05.2020
High School Diploma -
Nokomis Regional High School
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