Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Lucas

Cedar Lake,IN

Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 8+ years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.

Overview

13
13
years of professional experience

Work History

Hostess

Harry O's
06.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Medical Administrative Assistant

Oklahoma Spine And Brain Institute
09.2019 - 03.2020
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Greeted patients and provided required paperwork to facilitate services.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Called patients to confirm scheduled appointments day in advance.
  • Generated reports and logged patient information for reliable records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Registered patients and completed associated paperwork for accurate records.

Medical Administrative Assistant

Pulmonary Specialists Of Northwest Indiana
06.2011 - 08.2019
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Greeted patients and provided required paperwork to facilitate services.
  • Called patients to confirm scheduled appointments day in advance.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Provided educational documents and pamphlets to patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Registered patients and completed associated paperwork for accurate records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Prepared and processed patient referrals and transfer requests.

Education

Certificate Program - Medical Administrative Assistant

Everest College
Merrillville, IN
04.2011

High School Diploma -

Hanover Central High School
06.2008

Skills

  • Patient Flow Management
  • Multi-Line Phone Systems
  • Patient Demographics
  • File Maintenance
  • Patient Scheduling
  • Appointment Scheduling
  • Referral Coordination
  • Patient Care and Confidentiality
  • Electronic Health Records
  • Medical Terminology Proficiency
  • Medical Coding Understanding
  • Data Entry Efficiency

Timeline

Hostess

Harry O's
06.2023 - Current

Medical Administrative Assistant

Oklahoma Spine And Brain Institute
09.2019 - 03.2020

Medical Administrative Assistant

Pulmonary Specialists Of Northwest Indiana
06.2011 - 08.2019

Certificate Program - Medical Administrative Assistant

Everest College

High School Diploma -

Hanover Central High School

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