Summary
Overview
Work History
Education
Skills
Accomplishments
Manager of the year 2017
Interests
Timeline
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Brandi Luellen

Stafford,VA

Summary

Versatile and results-driven professional with a proven track record at Neibauer Dental, adept in dental software proficiency and exceptional customer relationship management. Excelled in enhancing practice profitability through strategic treatment planning and skillful negotiation, achieving significant client loyalty and satisfaction. Demonstrates a positive attitude and a commitment to continuous improvement and staff development.

Overview

10
10
years of professional experience

Work History

Dental Office Manager/Front Office Assistant

Neibauer Dental
08.2020 - 08.2024
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
  • Answered and managed 100+ incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained professional and welcoming environment for clients, contributing to an overall positive experience.

Hotel Front Desk Clerk

Home2 Suites By Hilton
07.2018 - 04.2020
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Managed a 50+ high volume of calls, directing guests to appropriate departments and services.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.

Store Manager

Ultra Skin Wax Center
06.2016 - 06.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for 12+ staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Bartender/Server

Holiday Inn
03.2014 - 05.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.

Education

Some College (No Degree) - Business/ASL

Northern Virginia Community College
Annandale, VA

Skills

  • Treatment Planning
  • Dental software proficiency
  • Insurance Billing
  • Schedule Management
  • Patient Scheduling
  • Computer Skills
  • Negotiation and Conflict Resolution
  • Customer Relationship Management
  • MS Office
  • Shift Scheduling
  • Onboarding and Orientation
  • Positive Attitude

Accomplishments

  • Supervised team of 18 staff members.

Manager of the year 2017

Ultra Skin Wax Center awarded me Manager of the Year for outstanding sales and customer service for the region

Interests

  • Cooking
  • I enjoy helping others and giving back to the community
  • Baking
  • Music
  • Artificial Intelligence (AI) and Machine Learning
  • Road Trips
  • Personal Development and Self-Improvement

Timeline

Dental Office Manager/Front Office Assistant

Neibauer Dental
08.2020 - 08.2024

Hotel Front Desk Clerk

Home2 Suites By Hilton
07.2018 - 04.2020

Store Manager

Ultra Skin Wax Center
06.2016 - 06.2018

Bartender/Server

Holiday Inn
03.2014 - 05.2016

Some College (No Degree) - Business/ASL

Northern Virginia Community College

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Brandi Luellen