Brandi Lund
Cedar Rapids,IA
Summary
Resourceful and skilled Human Resource Professional with several years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics.
Overview
15
15
years of professional experience
Work History
Recruiter
Advance Services, Inc.
Hiawatha, IA
05.2023 - Current
- Hire employees and process hiring-related paperwork.
- Schedule and conduct drug test for pre-employment.
- Coordinate and attend career fairs and recruitment events to source candidates.
- Select qualified job applicants or refer to managers to make hiring recommendations.
- Act as a brand ambassador, promoting the company's values and culture to potential candidates.
- Manage full-cycle recruiting process, from sourcing candidates to extending offers.
- Schedule or conduct new employee orientations.
- Source and screen potential candidates for open positions.
- Conduct in-depth interviews with top candidates to assess skills and fit.
- Maintain Applicant Tracking System records of all applicants.
- Conduct background checks and orientation, coordinating new employee onboarding process.
- Maintain employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
Senior Disability Representative
Sedgwick CMS
Cedar Rapids, IA
09.2022 - 05.2023
- Analyzed, approved, and authorized claims, and determined benefits due.
- Reviewed complex medical information to determine whether the claimant was disabled, as defined by the disability plan.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information and expectations regarding return to work.
- Negotiated return to work and job accommodations with the claimant's physician and employer.
Human Resource Generalist
Midwest Janitorial Service
Hiawatha, IA
09.2021 - 09.2022
- Analyzed reported Family Medical Leave requests to determine eligibility and certification in compliance with state and federal regulations.
- Established and generated various reports to verify HR compliance.
- Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
- Conducted employee hiring and exit interviews.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Processed hiring-related paperwork including E-Verify and I-9 documentation.
- Coordinated employee recognition programs to boost morale and reward outstanding performance.
- Monitored attendance records to track tardiness or absences in order to enforce attendance policies.
- Conducted background checks.
- Participated in career fairs or recruiting events.
Leave of Absence Coordinator
Sedgwick
Cedar Rapids, IA
11.2020 - 09.2021
- Maintained confidentiality regarding employee medical information while processing leave requests.
- Advised employees about available resources such as short-term disability insurance or unpaid family medical leave options.
- Collaborated with payroll department to ensure accuracy in tracking hours taken as part of approved leaves of absence.
- Monitored employee leave balances and notified managers when employees were near their maximum allowable time off.
- Coordinated return-to-work activities for employees returning from a leave of absence.
- Responded promptly to inquiries from both internal and external customers related to Leaves Of Absence matters.
- Drafted letters notifying employees about their approved leaves of absences.
Customer Relations Specialist
Alliant Energy
Cedar Rapids, IA
05.2014 - 07.2019
- Identified areas for process improvements by analyzing trends in escalations across multiple channels such as phone calls, emails, web chats.
- Communicated effectively with customers via telephone or email regarding their complaint resolution status updates.
- Gathered information from customers, vendors, and other departments to resolve customer disputes.
- Investigated customer complaints and provided resolutions to escalated issues.
- Organized and maintained all files related to regulatory actions.
- Represented the company at hearings, conferences, and meetings with regulators as needed.
- Drafted responses to inquiries from government agencies regarding ongoing investigations or enforcement proceedings.
- Reviewed and analyzed regulatory documents to ensure compliance with applicable laws and regulations.
Business Support Specialist
Alliant Energy
Cedar Rapids, IA
01.2014 - 05.2014
- Supported sales objectives by educating customers about available offerings.
- Prepared daily reconciliations of outstanding rebates due to customers.
- Investigated any missing or delayed payments from customers regarding their rebates.
- Evaluated customer accounts to ensure compliance with applicable rebate policies and procedures.
Customer Service Representative
Alliant Energy
Cedar Rapids, IA
01.2010 - 01.2014
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Responded to emergency calls routed by automatic distribution system.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Cedar Rapids, IA 05-2006
Some College (No Degree) - Business Administration Management
Kirkwood Community College
Cedar Rapids, IASkills
- Resume scanning
- Recruitment
- Interviewing techniques
- Online job boards
- New hire orientations
- Pre-employment screening
- Time management
- Employment verification
- Background checks
- Job fairs planning
- Networking
References
References available upon request.
Timeline
Recruiter
Advance Services, Inc.
05.2023 - Current
Senior Disability Representative
Sedgwick CMS
09.2022 - 05.2023
Human Resource Generalist
Midwest Janitorial Service
09.2021 - 09.2022
Leave of Absence Coordinator
Sedgwick
11.2020 - 09.2021
Customer Relations Specialist
Alliant Energy
05.2014 - 07.2019
Business Support Specialist
Alliant Energy
01.2014 - 05.2014
Customer Service Representative
Alliant Energy
01.2010 - 01.2014
Associate of Applied Science - Criminal Justice
Kaplan University
Some College (No Degree) - Business Administration Management
Kirkwood Community College
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