Brandi Maclin
Dining Operations Manager
Wentzville,Missouri
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating to create a strong bench. Excellent customer relations aptitude and relationship-building skills to make every customer feel valued. Proficient in using independent decision-making skills and sound judgment to positively impact company success, while adhering to guidelines. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enterprising management successfully by leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with a passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
Overview
23
23
years of professional experience
Work History
Resident Dining Manager /Retail Manager
Sodexo/Pedestal
St Charles , MO
10.2022 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted orders for new inventory.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, and addressed repeat problems quickly to prevent long-term habits.
- Managed multiple food locations within the campus primarily Starbucks,as well as, FOH Manager for the main dining hall, Chick-fil-A, and Concessions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Volunteer Executive Assistant/Pastor Assistant
FaithChurch - Missouri
01.2014 - Current
- Preparing financial statements, reports, memos, invoices letters, and other documents
- Answering phones and routing calls to the correct person or taking messages
- Handling basic bookkeeping tasks
- Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives
- Experience as a virtual assistant
- Helping prepare for meetings and accurately recording minutes from meetings
- Having several zoom meetings and keeping accurate notes for recall
- Greeting visitors and deciding if they should be able to meet with executives, all while maintaining a friendly environment as to not cause issues
- Using various software, including word processing, spreadsheets, databases, and presentation software
- Reading and analyzing incoming memos, submissions, and distributing them as needed
- Making travel arrangements for executive pastors while keeping detail itineraries.
Patient Care Technician/Patient Safety Attendant
SSM St. Joseph - Saint Charles, MO
10.2020 - 12.2021
- Implemented Flexed concepts direct due patient to sell through care under and managing the supervision product of for the price nurse, points promoting as well as patient promotional and family marketing
- Centered care in a healing environment
- Administers or assists patients Created with excitement Activities by of showing Daily Living attention (ADLs), to detail performs in windows, vital signs, body intake form & displays, output, fall and and product pressure displays
- Ulcer prevention measures, urinary catheter care, partial phlebotomy
- Obtains EKG's for patients in emergent/urgent situations and as able
- Performs messenger service and delivers equipment to departments
- Orders and stocks supplies as needed
- Performs routine cleaning duties
- Collects clinical data and information on patients, and reports changes in patient status to the nurse
- Assists nurse with patient and family education
- Documents all patient care activities provided with correct medical terminology
- Acts as 1:1 patient safety sitter as necessary
- Ensures availability of supplies and equipment to meet each patients needs
- Participates in activities that promote patient safety, quality and regulatory compliance
- Participates in professional development
- Trained to ensure we maintained a safety-sensitive environment within our position
- The ability to work in a constant state of alertness and in a safe manner is an essential function of this job
- Worked cooperatively with others as part of a team; recognized the importance of group goals
- Performed designated clinical procedures and non-clinical support tasks essential to providing care to the patient.
General Store Manager
Dots inc. - St. Louis, MO
10.2012 - 07.2013
- Recruited, managed and developed direct reporting staff, newly hired management within the district and throughout the company
- Handled all escalated customer issues with demonstrated sound judgment and authority, in the interest of customer resolutions, while adhering to company policies
- Self-development and continuing personal development of skills and knowledge necessary for the effective performance of the role
- Implemented innovative promotions to drive store revenue
- Prepared annual budget; schedule expenditures; analyze variances; initiated corrective actions
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Initiate changes to improve the business, e.g
- Revising merchandising to ensure the store can compete effectively in the local market
- Managed and maintain the effectiveness of Loss Prevention and other essential in-store security and customer service tactics to limit shrinkage
- Successfully managed all operating duties such as but not limited to: all manual scheduling, deployment of payroll calculated by sales and quotas, hiring and training of personnel, all visual merchandising, and control of inventories
- Created a dominating selling environment through aggressive sales techniques, excellent customer service, exciting window displays and body forms designed to empower the ultimate customer shopping experience
- Assisted with the creation of new stores and the cleaning out of locations going out of business.
Associate Manager/Operations Manager
Aeropostale - Missouri
11.2011 - 08.2012
- Successfully Flexed concepts managed due to all sell operating through duties and managing such as product but not for limited price points to: scheduling, as well as planning promotional advertising marketing
- Campaigns and sales promotions, deployment of payroll, hiring and Created training excitement of personnel by showing and control attention of inventories
- To detail in windows, body form displays, Improved, and product retention displays
- And while ensuring a healthy store environment by creating exceptional Oversee remodeling employee journey
- Of store, implemented planning of store layouts and design Enhanced displays
- Effectiveness of people leadership by implementing a compelling journey, Performs Oversee messenger the shipment service process and according delivers to equipment AERO COOL to standards, departments
- Assuring Orders that and all stocks stock supplies is processed as needed
- In a timely Performs manner
- Routine cleaning duties
- Ensured stock is all processed aspects of in a the timely store manner
- Displayed brand standards with the placements of the Implementing and fixtures ideas throughout to ensure that the store
- Replenishment is happening fast and is effective according to our customer
- Self-development and continuing personal development of skills and knowledge necessary for the effective performance of the role
- Managed and maintain the effectiveness of Loss Prevention and other essential in-store security and customer service tactics to limit shrinkage.
Store Manager/District Training Manager
Blockbuster, LLC - Missouri
11.2010 - 11.2011
- Managed selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction
- Self-development and continuing personal development of skills and knowledge necessary for the effective performance of the role
- Managed and maintain the effectiveness of Loss Prevention and other essential in-store security and customer service tactics to limit shrinkage
- Ensured that all management and key Sales Associates bench is developed through on-going holistic performance management that results meets or exceeds the company's expectations
- Made sure all aspects of the store displayed company standards with the placements of the concepts and fixtures throughout the store
- Followed through with the breaking down and selling merchandise of stores as the company went out of Business.
Executive Store Manager/Company visual merchandiser
Body Shop of America, Body Central - St. Louis, MO
02.2006 - 10.2010
- Successfully managed all operating duties such as but not limited to: all manual scheduling, deployment of payroll calculated by sales and quotas, hiring and training of personnel, all visual merchandising, and control of inventories
- Ensured that all management and key Sales Associates bench is developed through on-going holistic performance management that results meets or exceeds the company's expectations
- Made sure all aspects of the store displayed company standards with the placements of the concepts and fixtures throughout the store
- Implemented my own visual merchandising throughout my store, as well as, visited other locations to train and display my visual techniques within company standards
- Recruited, managed and developed direct-reporting staff, newly hired management within the district and throughout the company
- Created a selling culture that deals with ambiguity and ability to lead change that allows self & people development to increase store productivity, operational process and overall store performance
- Created a dominating selling environment through aggressive sales techniques, excellent customer service, exciting window displays and body forms designed to empower the ultimate customer shopping experience
- Managed selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction
- Self-development and continuing personal development of skills and knowledge necessary for the effective performance of the role
- Managed and maintain the effectiveness of Loss Prevention and other essential in-store security and customer service tactics to limit shrinkage.
Associate Manager/Visual Merchandiser/Stock Superv
Gap Inc. - Carbondale, IL
11.2001 - 06.2005
- Successfully managed all operating duties such as but not limited to: scheduling, planning advertising campaigns and sales promotions, deployment of payroll, hiring and training of personnel, and control of inventories
- Effectively, aligned Assistant Managers and Sale Associates to increase store productivity, operational process discipline and overall store performance
- Improved, retention and while ensuring a healthy store environment by creating exceptional employee journey
- Enhanced effectiveness of people leadership by implementing a compelling journey, recognizing strong performers and swiftly and fairly addressing under-performance.
- Ensured all aspects of the store displayed brand standards with the placements of the concepts and fixtures throughout the store
- Flexed concepts due to sell through and managing product for price points as well as promotional marketing
- Created excitement by showing attention to detail in windows, body form displays, and product displays
- Oversee remodeling of store, implemented planning of store layouts and design displays
- Oversee the shipment process according to Gap standards, assuring that all stock is processed in a timely manner
- Implementing ideas to ensure that replenishment is happening fast and is effective according to our customer
- Trained all new sale associates to learn the Gap way and utilize my above standard sell techniques.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Set up displays of merchandise to market new products to customers.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training and onboarding process for all newly hired employees within Gap Kids.
Education
Technical Skill Set - Certified Patient Care Technician/Assistant
St Charles Community College-cohort
Saint Charles Dance Theater & Biology.
Southwest Missouri State University
Springfield, Missouri 01.1996
Biology And Psychology
Southwest Baptist University
Bolivar, Missouri 01.1995
Skills
- Shift Scheduling
- Profit and Loss Management
- Performance Monitoring
- Sales Leadership
- Store Opening and Closing
- Merchandise Strategizing
- Cost Control
- Stockroom Management
- Coaching and Mentoring
- Retail Employee Training
- Goal Setting
- Sales Growth
- Problem-Solving
- Retail Operations
- Vendor Collaboration
- Scheduling Knowledge
- Loss Prevention
- Incident Reporting
- Decision-Making Skill
- Shrinkage Control
Accomplishments
- Selected for Management Advancement Program (this is awarded to the top managers in the company in which 15 of 250 are selected to attend.
- Coffee Master Starbucks Certification accompanied by Black Apron
- Chick-Fil-A manager Certification
Computer Familiarity
- Kronos:** Proficient in managing workforce scheduling and timekeeping.
- Workday:** Experienced in utilizing this platform for human resources and financial management.
- Microsoft Office:** Skilled in using Word, PowerPoint, and Outlook for various documentation and communication needs.
- Excel:** Advanced proficiency in data analysis, spreadsheet management, and creating complex formulas.
- Teams:** Competent in utilizing Microsoft Teams for collaboration and communication within teams.
- Dexi:** Familiar with using Dexi for data extraction and automation processes.
- PAM Tool:** Knowledgeable in using PAM tools for access management and security.
- eVision:** Proficient in using eVision for workforce management and operational reporting.
- Human Resource Completions:** Experienced in managing and completing various human resource processes and documentation.
- Diversity, Equity, and Inclusion:** Committed to promoting diversity, equity, and inclusion initiatives within the workplace to foster a supportive and inclusive environment.
- Labor Pulse:**Proficient in utilizing Labor Pulse for workforce analytics and performance monitoring.
References
Promptly furnished upon request.
Quote
“By aligning our lives with the service of others, we can find true fulfillment and live a life that has a lasting impact.”
Brandi Maclin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Homemaker
Maclin Home - Wentzville, MO
December 2012 to September 2020
Gaps in employment
- Household Management:** Efficiently manage all aspects of running a household, ensuring a clean and organized living environment, particularly during employer gaps.
- Family Support:** Successfully guided two sons through the college application process, with one attending Missouri Southern State University and the other attending the University of Michigan, while also supporting a third son in his Air Force enlistment.
- Financial Management:** Oversee household finances, budgeting, and expense tracking to ensure financial stability.
- Home Healthcare:** Provide dedicated home healthcare support to mother-in-law, addressing her daily needs and enhancing her quality of life.
- Animal Care:** Responsible for the care and well-being of family pets, ensuring they receive proper attention and care.
- Community Involvement:** Serve as a full-time church volunteer, organizing and participating in large women’s conferences to foster community engagement.
- Event Hosting:** Host mega pastors and special guests at church events, facilitating meaningful connections and discussions.
Certification
- OSHA 10July 2024 to PresentSafety Awareness:** Completed OSHA 10 certification to enhance knowledge of workplace safety protocols and regulations, ensuring a safer work environment.
Hazard Recognition:** Trained in identifying common workplace hazards, including electrical, fall, and chemical hazards, and implementing effective safety measures.
Emergency Response Preparedness:** Gained skills in emergency response procedures, including evacuation plans, first aid, and reporting incidents, to promote a culture of safety.
Regulatory Compliance:** Developed an understanding of OSHA standards and regulations, contributing to compliance efforts and fostering a commitment to occupational safety and health. - CPR CertificationBLS Certification
Timeline
Resident Dining Manager /Retail Manager
Sodexo/Pedestal
10.2022 - Current
Patient Care Technician/Patient Safety Attendant
SSM St. Joseph - Saint Charles, MO
10.2020 - 12.2021
Volunteer Executive Assistant/Pastor Assistant
FaithChurch - Missouri
01.2014 - Current
General Store Manager
Dots inc. - St. Louis, MO
10.2012 - 07.2013
Associate Manager/Operations Manager
Aeropostale - Missouri
11.2011 - 08.2012
Store Manager/District Training Manager
Blockbuster, LLC - Missouri
11.2010 - 11.2011
Executive Store Manager/Company visual merchandiser
Body Shop of America, Body Central - St. Louis, MO
02.2006 - 10.2010
Associate Manager/Visual Merchandiser/Stock Superv
Gap Inc. - Carbondale, IL
11.2001 - 06.2005
Technical Skill Set - Certified Patient Care Technician/Assistant
St Charles Community College-cohort
Dance Theater & Biology.
Southwest Missouri State University
Biology And Psychology
Southwest Baptist University
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