Brandi Marshall

Retail Store Manager

Cracker Barrell Old Country Store

05.2014 - Current

Completed routine store inventories.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Managed store organization, maintenance, and purchasing functions.
Submitted orders for new inventory.
Collaborated with upper management to develop strategic plans for store growth and expansion.
Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervised guests at front counter, answering questions regarding products.
Assisted with hiring, training and mentoring new staff members.
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.