Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Brandi Martinez

Washington,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. I have a history of meeting company needs with consistent and organized practices.

Overview

15
15
years of professional experience

Work History

Branch Manager

World Finance
02.2025 - 06.2025
  • Managed branch operations to achieve consistent revenue growth, enhancing customer satisfaction through improved service delivery.
  • Led and trained a high-performing team to exceed sales, collections, and customer service goals.
  • Maintained 100% compliance with state and federal lending regulations, audit procedures, and company policies.
  • Delivered consistent growth in branch revenue through effective community outreach, marketing, and customer retention strategies.
  • Handled all aspects of consumer lending: loan processing, underwriting, approvals, and collections.
  • Built strong customer relationships through personalized financial solutions and exceptional service.
  • Managed monthly P&L reports, budget planning, and inventory tracking to maintain profitability.
  • Resolved escalated customer issues with professionalism, resulting in high customer satisfaction ratings.
  • Recruited, trained, and mentored new employees, leading to improved team performance and morale.

Lead Collection Specialist

Discover Financial
09.2024 - 02.2025
  • Manage a high volume of delinquent accounts, including both inbound and outbound calls, to collect outstanding payments.
  • Work closely with customers to understand their financial situation and develop payment plans, ensuring compliance with company policies and regulatory requirements.
  • Consistently meet or exceed monthly collection targets and KPIs, including payment recovery and resolution time.
  • Utilize CRM and collection software to track customer interactions and account progress.
  • Resolve customer disputes and objections with professionalism and empathy, maintaining high customer satisfaction.
  • Provide recommendations for account charge-offs, payment settlements, or adjustments based on account analysis
  • Strong, verbal and written and communication skills, ensuring clear and empathetic conversations with customers
  • Skilled and negotiating payments offering viable solutions to Mac maximize recovery while maintaining customer satisfaction

Assistant Branch Manager

Mariner Finance
08.2022 - 06.2024
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Processed credit loan applications, present loan solutions based on customers needs and presented all available sales products to customers.
  • Maintained compliance in the branch
  • Assisted the branch manager with reports for our monthly and daily goals.
  • Counted and balanced cash drawer at the beginning middle and end of shift.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Performed daily deposits in accordance with bank policies and procedures.
  • Processed customer payments by cash or credit card accurately and efficiently.
  • Managed customer service inquiries and complaints in a timely manner.
  • Negotiated terms for loans according to customer needs and lender requirements.
  • Negotiated loan terms with borrowers and finalized contracts.
  • Reviewed loan applications for accuracy and completeness.
  • Resolved customer inquiries related to secured loans in a timely manner.
  • Communicated decisions on loans to applicants in a timely manner.
  • Performed periodic audits of closed loans for quality control purposes.
  • Facilitated team building exercises which encouraged collaboration between peers.
  • Attended staff meetings and participated in team building activities.
  • Processed paid documents and scanned into customers account.
  • Resolved delinquent accounts by working directly with customers or referring them to collections agencies as necessary.
  • Submitted loan applications to underwriter for verification and recommendations.

Branch Manager

LendNation
12.2013 - 07.2022
  • A branch manager for 701 location, we were a profitable branch. We exceed end of year budget numbers, received excellent audit reviews from state auditors and corporate auditors
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Worked with past-due customers by developing plan for resolution.
  • Supported outside sales force in servicing and obtaining new business.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Designed sales and service strategies to improve revenue and retention.
  • Delegated collection activity, following up to drive completion.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Obtained new borrowers and retained existing borrowers to maintain consistent growth in accounts and receivables.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.

Inspector

Aaa service master
02.2010 - 06.2013
  • Identified acceptable components and rejected defective products.
  • Generated detailed reports outlining inspection and testing results.
  • Managed, created and reviewed invoices.
  • Used photography equipment to take various pictures of each home and categorized each picture into different categories.
  • Filled out and submitted logs and paperwork on-time.

Education

Some College (No Degree) - Basics

Fresno City College
Fresno, CA

High School Diploma -

Roosevelt High School
Fresno, CA
08.2007

Skills

  • Multi-tasking ability
  • Strategic Planning
  • Customer Relationships
  • Conflict Resolution
  • Excellent time management skills
  • Excellent communication skills
  • Reliable
  • Account Review
  • Adaptable to Changing Conditions
  • Performance Reviews
  • Coaching and Mentoring
  • Branch Operations Management
  • Goal Setting
  • Shift Scheduling
  • Exceptional team leadership
  • Willing to Learn
  • Customer Service
  • Decision Making
  • Critical Thinking
  • Proactive and Focused
  • Sound Judgment
  • Prioritizing and Planning
  • QuickBooks Experience
  • Time Management
  • Proficient in Excel, Microsoft office, word, goldtrak, cim, contact center, ringcentral
  • Account collections
  • Relationship building and management
  • Banking
  • Financial Services
  • Cash Handling
  • Key Performance Indicators
  • Marketing
  • Dedicated Team Player
  • Strong negotiation skills

Contact

Salt Lake City , UTAH 84107

Timeline

Branch Manager

World Finance
02.2025 - 06.2025

Lead Collection Specialist

Discover Financial
09.2024 - 02.2025

Assistant Branch Manager

Mariner Finance
08.2022 - 06.2024

Branch Manager

LendNation
12.2013 - 07.2022

Inspector

Aaa service master
02.2010 - 06.2013

Some College (No Degree) - Basics

Fresno City College

High School Diploma -

Roosevelt High School

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