Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Brandi Mason

Workforce Management
Fostoria,OH
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Brandi Mason

Summary

Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 2+ years of experience in workforce assessment.

Overview

3
years of professional experience
3
years of post-secondary education

Work History

SP Data
Cleveland, OH

Workforce Real Time Analyst
08.2020 - Current

Job overview

  • Optimized schedules, forecasts and other tools to present to management.
  • Prepared and maintained reports, dashboards and monthly packages.
  • Managed real-time inbound call traffic across multiple contact center locations.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Managed overtime, shift swaps, breaks and PTO requests.

Education

Coffee County Central High School
Manchester, TN

High School Diploma
08.2004 - 05.2007

Skills

Multitasking Abilities

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Availability
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Timeline

Workforce Real Time Analyst

SP Data
08.2020 - Current

Coffee County Central High School

High School Diploma
08.2004 - 05.2007

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Brandi MasonWorkforce Management