Brandi Mayfield

• Coordinated client admissions and facilitated discharge or transfer procedures, maintaining smooth transition process in compliance with established protocols.

• Assessed clients' needs to develop and implement targeted interventions that promoted independence and facilitated reintegration into community.

• Evaluated patients' medical backgrounds and present health statuses to inform discharge planning, strictly observing confidentiality and regulatory standards.

• Delivered holistic support to youth survivors by facilitating crisis intervention and arranging financial and housing aid in collaboration with pertinent entities.

• Facilitated access to legal, mental health, and medical resources for survivors, adhering to a trauma-informed care approach to bolster their healing process.

• Built and sustained trust with survivors by employing Trust-Based Relational Intervention (TBRI) model, tailoring case plans to address each individual's needs.

• Conducted motivational interviewing, created Personal Safety Plans, and imparted coping strategies to empower survivors to maintain their safety and independence.

• Conducted psychosocial assessments and facilitated criis-stress debriefings for first responders and trauma survivors.

• Initiated and advocated for Hospital Employee Resource Guide to tackle food scarcity by 90%.

• Developed Burnout & Beyond Training Manual - Program for Cultivating Self-Compassion & Emotional Intelligence for Healthcare Communities.

• Completion of Master's Program

• Identified (and educated) community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities and assisted in securing housing and disability benefits, emphasizing support through The Housing Opportunities for Persons with AIDS Program (HOPWA).
• Facilitating the enrollment process for SNAP and Social Security Disability benefits among eligible individuals.
• Supported public health efforts by providing education on HIV prevention, promoting PrEP and PEP awareness campaigns.
• Demonstrated commitment to continuous improvement by actively seeking feedback on performance and adjusting practices accordingly.

• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable to resolve patient inquiries, fostering positive experiences.
• Obtained patient's insurance information and determined eligibility for benefits for services rendered.
• Adapted quickly to changing demands, demonstrating flexibility and solid commitment to quality patient care.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Met performance objectives through diligent adherence to quality assurance standards and promptly resolving patient concerns, escalating complex cases as necessary.