Brandi Mays
Albuquerque,NM
Summary
Dynamic leader with a proven track record at the Air Force Operational Test and Evaluation Center, excelling in employee training and strategic partnerships. Enhanced productivity through streamlined processes and fostered strong relationships, driving significant improvements in team performance and customer satisfaction. Recognized for problem-solving abilities and attention to detail in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Section Chief
Air Force Operational Test And Evaluation Center
07.2025 - Current
- Evaluated employee performance fairly, providing constructive feedback for continuous improvement efforts.
- Streamlined workflow processes, resulting in increased productivity across the organization.
- Implemented training programs to enhance staff knowledge and skills, boosting overall performance levels.
Operations NCOIC
Military Entrance Processing Station
06.2020 - 06.2023
- Developed comprehensive SOPs, ensuring consistency in team performance and adherence to guidelines.
- Built strong relationships with external partners to foster cooperation on projects of mutual interest.
- Streamlined operations processes by identifying inefficiencies and implementing strategic solutions.
Casualty Specialist
Air Force Personnel Center
10.2018 - 06.2020
- Achieved faster response times by optimizing workflows and implementing time-saving tools for the team.
- Created customized action plans for each case according to its unique circumstances ensuring personalized attention while maintaining efficiency.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Manager, Readiness and Accoutability
Air Force Personnel Center
02.2017 - 10.2018
- Oversees and advisees on Air Force policy and procedures for humectation readiness and deployed accountability offices.
- Enhanced customer satisfaction by resolving system errors promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
NCOIC, Readiness Systems
Air Force Personnel Center
03.2015 - 02.2017
- Managed functionality and data accuracy of Air Force web-based application that tracks temporary duty assignments of all Air Force service members.
- Oversaw daily manipulation of Air force personnel deployment data, built continuity for new team members.
- Provided guidance and training to multiple teams in several deployment locations to ensure members were accounted for and records were maintained accurately.
Education
Bachelor of Science - Sports And Health Sciences
American Public University
Charles Town, WvAssociate of Science - Human Resources Management
Community College of The Air Force
Montgomery, ALSkills
- Employee training
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Team leadership
- Reliability
- Decision-making
- Relationship building
- Task prioritization
- Strategic partnerships
- Teamwork
Timeline
Section Chief
Air Force Operational Test And Evaluation Center
07.2025 - Current
Operations NCOIC
Military Entrance Processing Station
06.2020 - 06.2023
Casualty Specialist
Air Force Personnel Center
10.2018 - 06.2020
Manager, Readiness and Accoutability
Air Force Personnel Center
02.2017 - 10.2018
NCOIC, Readiness Systems
Air Force Personnel Center
03.2015 - 02.2017
Bachelor of Science - Sports And Health Sciences
American Public University
Associate of Science - Human Resources Management
Community College of The Air Force
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