Associate / support manager / team lead/ coach
Brandi McCleese
Walmart
Lewisville,IN
18
years of professional experience
1
Certification
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. I have worked in almost every dept of walmart. I've also worked every shift.
Work History
Associate / support manager / team lead/ coach
13 Years 8 Months- Improved Walmart customer experience by coaching associates on service expectations.
- Trained, coached, and evaluated personnel to enhance team performance.
- Evaluated performance of support staff and provided coaching to improve performance.
- Coordinated associate schedules, breaks, and task assignments across departments.
- Led Walmart store support teams through daily customer service operations.
- Resolved customer escalations using Walmart service standards and policies.
- Addressed escalated calls to resolve customer issues effectively. from customers requiring additional assistance or specialized knowledge.
- Trained new employees on company policies and procedures related to customer service.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Developed strategies for handling difficult situations encountered during interactions with customers.
- Improved internal processes to increase customer response times and employee productivity.
- Evaluated employee performance against established objectives and standards.
- Ensured compliance with applicable laws and regulations regarding customer service practices.
- Fostered positive and inclusive team culture for support staff.
- Reported concerns and recommendations from clients and employees to senior management.
- Analyzed data to identify opportunities for improving support levels.
- Led weekly team meetings to communicate business updates and review team performance.
- Managed multiple projects simultaneously while maintaining high standards of quality control.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Meat Cutter
4 Years 8 MonthsEducation
Skills
Support operations
Workforce scheduling
Customer service
Customer escalation handling
Performance coaching
Team leadership
Policy compliance
Problem solving
Conflict resolution
Decision making
Clear communication
Certification
- Food safety certified.
- Electric pallet jack
- Fork lift
- Sky lift
- Walking stacker
Timeline
Associate / support manager / team lead/ coach
Walmart
2013.03 - CurrentRead More
Meat Cutter
Wills market
2008.07 - 2013.03Read More
GED
2010.07Read More