BRANDI MCCLELLAN
Stony Point,NC
Summary
Results-driven professional with exceptional communication and customer service skills, adept at fostering strong client relationships. Proven ability to work both independently and collaboratively within teams to achieve organizational goals. Recognized for consistently delivering high-quality service and support.
Overview
6
6
years of professional experience
Work History
Deputy Register
Register of Deeds
Taylorsville, N.C.
05.2024 - Current
- Recording and indexing these documents, ensuring they are accessible to the public
- Collecting fees associated with filings, processing legal documents, and verifying their accuracy
- Completed EOM indexing and EOM letters to the media/vital records
- Responsible for maintaining and safeguarding public records related to real estate transactions
- Replied to e-mails about death certificates, and counted the till at the end of the day
Sales Associate/Shift Supervisor
SHEETZ
Hickory, N.C.
06.2019 - 06.2024
- Perform duties to support customer needs with products
- Supervise and motivate employees
- Assist customers with their food orders
- Provide excellent customer service, ensuring customer satisfaction
- Train staff for all shifts
- Resolve customer complaints regarding their food orders
- Assist managers with inventory counts and inventory orders
Customer Service Representative
FISERV
Hickory, N.C.
10.2018 - 04.2019
- Assisted bank customers with bill pay
- Monitored customers' bill pay accounts
- Investigated and resolved complaints regarding their bill pay payments
- Provided excellent customer service while conducting payment investigations
- Requested management when there is an escalation
Education
Associate of Applied Science - Paralegal Technology
Caldwell Community College & Technical Institute
Hudson, N.C.05.2024
Associate of Applied Science - Business Management
Johnson and Wales University
Charlotte, N.C.05.2007
Skills
- Interpersonal skills
- Problem-solving skills
- Real estate transactions
- Document management
- Records retention
- Property research
- Administrative Support
- Client Engagement
- Effective Multitasking
Timeline
Deputy Register
Register of Deeds
05.2024 - Current
Sales Associate/Shift Supervisor
SHEETZ
06.2019 - 06.2024
Customer Service Representative
FISERV
10.2018 - 04.2019
Associate of Applied Science - Paralegal Technology
Caldwell Community College & Technical Institute
Associate of Applied Science - Business Management
Johnson and Wales University
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