Brandi McGrew
Mesquite,Texas
Summary
An adaptable and hardworking human resources professional with a solid background in onboarding, scheduling, benefits administration, new hire orientation, auditing, continuous improvement, inventory management, conflict resolution, quality assurance, presentations, sales, merchandising, general management, customer service, data entry, medical terminology, and training and development. Leveraging experience in the healthcare industry, ensures compliance with all regulatory and accrediting institutions, and advises staff on renewal procedures. Consistently identifies forward-thinking solutions that resolve issues, improve efficiency, and supports business.
Overview
13
13
years of professional experience
Work History
Credentialing Coordinator
Star Sleep and Wellness
04.2024 - Current
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Maintained accurate files, records and credentialing documents in well-maintained databases using CAQH and ADP.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
Onboarding Specialist
medical solutions
01.2022 - 02.2024
- Maintain compliance with all regulatory and accrediting institutions
- Monitor staff credentials and licenses
- Advise staff on renewal procedures
- Participate in the development of internal credentialing processes
- Keep records in licenses, credentials and insurance contracts
- Release information to agencies and members of the public as required by law
- Process reassignments/new assignments
- Pre-call/follow up calls
- Check in documents(HR, background, health, certifications, licenses, etc)
- Set up internal and any additional paperwork/testing
- Daily updates to sales manager
- Update checklist end dates for terminations and delete for back-outs, cancellations
- Obtain resumes/references and process employment/education verifications and extensions when time permits.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Completed required criminal, credit, or drug tests for new hires and reassignments.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Credentialing Specialist
AMN HEALTHCARE
01.2020 - 01.2021
- Maintained compliance with all regulatory and accrediting institutions
- Monitored staff credentials and licenses
- Advised staff on renewal procedures
- Participated in development of internal credentialing processes
- Kept records in licenses, credentials and insurance contracts
- Released information to agencies and members of public as required by law.
- Prepared records for site visits and file audits.
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Food Service Ambassador
HCA Healthcare Inc.
01.2020 - 01.2021
- Provided timely tray delivery service to all assigned patients on their units within 45 minutes or less
- Explained City Gourmet Room Service program to new patients
- Resolved customer and / or guest concerns in timely manner
- Followed established safety, HACCP, and infection control policies and procedures
- Communicated with members of healthcare team, including nurses and dietitians
- Trained new RSAs on relevant AM and PM duties
- Provided translation services for patients requiring language assistance.
Assistant Manager
QuikTrip Corporation
01.2018 - 01.2020
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Reorganized sales floor to meet company demands
- Directed and supervised employees in sales, inventory-taking, and reconciling cash receipts
- Wrote order supply requests to replenish merchandise.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Trainer
CHEDDAR’S SCRATCH KITCHEN
01.2018 - 01.2019
- Trained new servers and floor staff on safety procedures, proper food handling, and restaurant protocols
- Monitored dining room to ensure optimal guest experiences
- Worked with individual servers to improve performance
- Delivered exceptional, friendly, and fast service
- Assisted guests with making menu selections and made recommendations
- Managed closing duties, including restocking items and reconciliation of cash drawer
- Communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
Mentor
IQOR
01.2017 - 01.2018
- Resolved customers' issues in one call and ensured they were satisfied with service
- Collected payments towards bill and / or new equipment
- Applied credits and adjustments
- Provided troubleshooting for cellular devices and tablets
- Canceled / resumed line(s) and accounts
- Ordered devices and accessories
- Changed rate plans
- Provided breakdown of service and bills
- Set up payment arrangements and provide self-help options to reduce call backs
- Managed mentoring and guiding new agents in live production.
Customer Service Representative
STATE FARM
01.2016 - 01.2017
- Organized and maintained electronic policyholder records
- Reviewed and verified information on insurance applications and policies
- Identified customer events and needs to modify, update, and processed existing policies and claims
- Notified insurance agent and accounting department of policy cancellations
- Examined and edited letters from policyholders and / or agents, insurance applications, and other company documents
- Verified information on applications for policy reinstatement and approval eligibility
- Obtained proof of policy cancellations per customer request
- Utilized knowledge of products to assist new and existing customers with product acquisition
- Corresponded with current customers or agents to obtain and / or relayed information regarding account status or changes.
Call Center Floor Lead
VERITIX
01.2012 - 01.2017
- Hired, trained and prepared call center representatives to respond to customer questions and complaints and troubleshot problems with services or products
- Ensured agents understood and complied with all call center objectives, performance standards, and policies
- Answered agent questions regarding best practices or difficult calls
- Identified operational issues and suggested possible improvements
- Monitored and evaluated agent performance, provided learning or coaching opportunities, and took corrective action
- Prepared reports and analyzed data to assist management as determined by call center goals
- Collaborated with other supervisors and management team members to support agents and maximize customer satisfaction.
Education
Associate of Science - General Studies
Dallas County Community College
Mesquite, United StatesSkills
- Workers' compensation
- Medicare
- Phone etiquette
- Customer Service
- Live Chat
- Team Management
- Presentation Skills
- Guest Services
- Cash Handling
- Medical Records
- Office Management
- Documentation Review
- Data research and analysis
- Background Investigations
- Effective written and verbal communication
- Professional Networking
- Records and file management
- Data entry proficiency
- Practitioner application monitoring
- Documentation workflows
- HIPAA Compliance
- Background Checks
- Re-credentialing processes
- Group Assistance
- Employee Onboarding
Timeline
Credentialing Coordinator
Star Sleep and Wellness
04.2024 - Current
Onboarding Specialist
medical solutions
01.2022 - 02.2024
Credentialing Specialist
AMN HEALTHCARE
01.2020 - 01.2021
Food Service Ambassador
HCA Healthcare Inc.
01.2020 - 01.2021
Assistant Manager
QuikTrip Corporation
01.2018 - 01.2020
Trainer
CHEDDAR’S SCRATCH KITCHEN
01.2018 - 01.2019
Mentor
IQOR
01.2017 - 01.2018
Customer Service Representative
STATE FARM
01.2016 - 01.2017
Call Center Floor Lead
VERITIX
01.2012 - 01.2017
Associate of Science - General Studies
Dallas County Community College
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