Summary
Overview
Work History
Skills
Software Programs
Timeline
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BRANDI MCMILLON

Little Egg Harbor Twp,NJ

Summary

Results-driven administrative support professional with extensive experience in order processing and customer service at True Botanicals. Expertise in leveraging CRM software and Microsoft Office to streamline operations, enhance efficiency, and improve customer interactions. Notable for exceptional problem-solving abilities and effective communication skills, consistently achieving high levels of customer satisfaction in dynamic settings.

Overview

9
9
years of professional experience

Work History

REMOTE ADMINISTRATIVE SUPPORT

TRUE BOTANICALS
Edison, USA
01.2023 - 02.2025
  • Processed orders, returns, and exchanges using tools such as Shopify, Gorgias, Skio and Loop Returns
  • Assist customers with navigating our systems and provide guidance on product selection or use
  • Provided exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced retail environment
  • Collaborated with cross-functional teams, including marketing and operations, to share customer insights and feedback

CUSTOMER SERVICE REPRESENATIVE

LOWES HOME IMPROVEMENT
Woodbridge, USA
10.2018 - 09.2020
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Used job-related software Sterling; to complete contract forms, prepare change of address records or process payments online
  • Conferred with customers by telephone or in-person to provide product or service information

HEAD CASHIER

LOWES HOME IMPROVEMENT
Albuquerque, USA
01.2016 - 10.2018
  • Helped customers complete purchases, locate items and join reward programs
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Monitored self-checkout systems and helped where intervention was required
  • Assisted customers by answering questions and fulfilling requests
  • Reviewed and resolved differences between accounting information and cash drawer

Skills

  • CRM software
  • Microsoft Office
  • Strong Communication
  • Fast-paced environments
  • Problem solving
  • Data entry
  • Time management
  • Order processing

Software Programs

  • Shopify
  • Loop Returns
  • Skio/Upscribe (Subscription Program)
  • Gorgias (Helpdesk for Ecommerce Merchants)
  • RyderShip Logistics Solutions
  • Klaviyo Marketing Automation

Timeline

REMOTE ADMINISTRATIVE SUPPORT

TRUE BOTANICALS
01.2023 - 02.2025

CUSTOMER SERVICE REPRESENATIVE

LOWES HOME IMPROVEMENT
10.2018 - 09.2020

HEAD CASHIER

LOWES HOME IMPROVEMENT
01.2016 - 10.2018

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BRANDI MCMILLON