Brandi Mendoza
Yukon
Overview
28
28
years of professional experience
Work History
HR Manager
AVID Healthcare
08.2022 - Current
- Document all employee infractions
- Educate on company policies
- Write up, probationary status and or terminate
- Run background checks
- Communicate with field staff, communities and inter office staff regarding nursing staff issues
- Problem solve to help promote company growth and employee morale
Medical records billing specialist
Sooner Home Health
10.2021 - Current
- Manage all billing for our patients
- Navigate through several screens to process billing
- Answer calls from Drs
- I put orders
- Facilitate with marketing for order distribution or obtain signed orders
- Customer care with all clients who call in
- Verify their schedule update demographics as needed
Intake Coordinator
SYNERGY HomeCare
07.2019 - Current
- Speaking to customers and their families about private duty Home Care
- Sharing with them the services we provide
- Determining if Hospice or Home health are appropriate for them
- Educating them on what Medicare covers, Medicaid covers
- Reaching out to referral sources sharing about clients in need
- Scheduling the new clients getting coverage ASAP with the right staff
- Imputing all information in the system
- Setting up nursing assessments and managing all nursing needs
- Meeting with caregivers for Inservice and or disciplinary action
- Responding to facilities with issues, documenting everything and reaching out to caregivers to resolve issues
- Communicating with the VA to determine Veterans eligibility
- Inputting new VA Authorizations
- Problem solving with difficult client needs and accommodating them without compromising our caregivers safety and or capabilities
- Handling all job references and DHS requests
Detention Officer/ shift supervisor
sequoyah county jail
06.2015 - 11.2018
- Fingerprinted and photographed incoming and released inmates
- Performed searches of people, vehicles, mail items and dormitories
- Followed a daily routine schedule and took head counts of all inmates in an assigned cell block
- Transported and escorted inmates to hospitals, court and other institutions
- Exercised surveillance and control over 173 inmates
- Immediately reported fires, accidents and other safety hazards
- Detained individuals when necessary to prevent security breaches
- Maintained order, responded to emergencies and enforced federal and local laws
- Communicated with supervisors regarding any issues that occurred while on duty
- Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance
- Patrolled the premises regularly to ensure safety of employees and visitors
- Monitored access control systems, including CCTV systems
- Called and coordinated with police, fire and EMT services
Correctional Officer
Jess Dunn Correctional Center
11.2015 - 04.2016
- Company Overview: oklahoma department of corrections
- Conducted internal security checks and distributed meals
- Maintained a high-level of awareness in order to detect potential threats from and to residents and diffuse potential conflicts
- Promoted rehabilitation of offenders and ensured the safety of staff and residents
- Attended regular trainings and maintained appropriate certifications
- Assisted in restraining violent and unruly inmates
- Safely transported inmates to and from work sites
- Processed inmates, including completing paperwork, searches, fingerprinting and interviews
- Supervised inmates during meals, visits, recreation, telephone calls and shower time
- Inspected resident living quarters and conducted random searches of common areas to uncover contraband
- Maintained daily logs of shift activity
- Routinely reviewed housing assignments and reassigned inmates when needed
- Maintained records and logs of man hours, materials and equipment used
- Supervised the meal distribution and observed inmates during meals
- Maintained communications with all other areas of the facility at all times
- Maintained correct physical head count at all times
- Monitored daily activities to identify and manage suspect behavior, improper conduct and signs of conflict
- Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates
- Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment
- Oklahoma department of corrections
Direct Care Staff
Rescare
12.2012 - 03.2015
- Maintained a clean and well-organized environment to promote client happiness and safety
- Supervised frequent activities such as medication and personal hygiene to ensure safety
- Administered all necessary medications as directed by care plan
- Worked to improve patient outlook and daily living through compassionate care
- Monitored clients' progress to report necessary changes
- Assisted disabled individuals to foster independence while still closely monitoring safety
- Developed strong and trusting rapport with each client to facilitate best care possible
Caregiver
Sunwest village
07.2004 - 06.2005
- Helped client with activities of daily living (ADL), including personal hygiene, feeding, ambulation and household maintenance
- Fostered relationship with client, and provided companionship and counseling
- Administered all necessary medications as directed by care plan
- Assisted disabled individuals to foster independence while still closely monitoring safety
- Provided basic care for elderly patient, including scheduling appointments and managing finances and legal matters
- Engaged client in physical and mental activities to sustain quality of life
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
File Clerk
Loma Linda University Medical Center
05.1997 - 09.1998
- Radiology billing department
- Data entry
- Filing
Education
Associates Of Arts - Psychology
Mid-America Christian University
Oklahoma City, OKSkills
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
- Employee relations
- Background checks
- Diversity and inclusion
- Onboarding and orientation
- Performance management
- Recruitment strategies
- Records management
- Staff management
Timeline
HR Manager
AVID Healthcare
08.2022 - Current
Medical records billing specialist
Sooner Home Health
10.2021 - Current
Intake Coordinator
SYNERGY HomeCare
07.2019 - Current
Correctional Officer
Jess Dunn Correctional Center
11.2015 - 04.2016
Detention Officer/ shift supervisor
sequoyah county jail
06.2015 - 11.2018
Direct Care Staff
Rescare
12.2012 - 03.2015
Caregiver
Sunwest village
07.2004 - 06.2005
File Clerk
Loma Linda University Medical Center
05.1997 - 09.1998
Associates Of Arts - Psychology
Mid-America Christian University