Brandi Miles
East Orange,NJ
Summary
Experience Customer Care Representative brings 20+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies.
Responsive and resilient team player with adaptable and resourceful mindset. Successful Customer Care Rerp with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
23
23
years of professional experience
Work History
Customer Care Representative
Berje Inc.
Carteret, NJ
01.2012 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
Client Service Associate
Seaboard Securities Inc.
Florham Park , NJ
04.1999 - 06.2009
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Used [Software] to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Client Service Associate
State Farm Insurance Inc
West Orange, NJ
09.1997 - 04.1999
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Used [Software] to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Effective liaison between customers and internal departments.
- Cross-trained and provided back up for customer service managers.
Education
High School Diploma -
East Orange
East Orange, NJ06.2003
Skills
- Customer Account Management
- Interpretation and Translation Services
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Upselling Products and Services
- Customer Data Confidentiality
- Workload Planning
- Online Chat
- Efficient and Detail-Oriented
- Information Extraction
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Understanding Customer Needs
- Data Evaluation
- Verifying Coverage
- POS Inventory System Operation
- Microsoft Exchange
- Customer Inquiry Response
- Proactive Self-Starter
- Clerical Support
- Revenue Generation
- Financial Transactions
- Proficiency in Microsoft Office and G Suite
- Administrative and Office Support
- Excellent Attention to Detail
Timeline
Customer Care Representative
Berje Inc.
01.2012 - Current
Client Service Associate
Seaboard Securities Inc.
04.1999 - 06.2009
Client Service Associate
State Farm Insurance Inc
09.1997 - 04.1999
High School Diploma -
East Orange
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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