Brandi Miller
Abilene,TX
Summary
Dependable Server Shift Lead successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
24
24
years of professional experience
Work History
Server Shift Leader, Server
Cotton Patch Cafe
06.2014 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative II
Blue Cross Blue Shield
12.1999 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Cooper High School
Abilene, TXSkills
- Assignment Delegation
- Customer Service Management
- Menu Presentation
- Verbal and Written Communication
- Cleaning and Sanitation
- Guest Service
- Personnel Training
- Customer Relationship Management
- Problem-Solving
- POS Systems
- Team Leadership
- Staff Supervision
proficient 10 key, typing speed 75 wpm, computer programs (microsoft, excel, etc)
Handled multiple phone line answering customer calls (members and providers), used computer programs to assist resolving inquiries from member and/or providers. Maintain typing speed 75 wpm and higher.
Timeline
Server Shift Leader, Server
Cotton Patch Cafe
06.2014 - Current
Customer Service Representative II
Blue Cross Blue Shield
12.1999 - 02.2023
High School Diploma -
Cooper High School
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