Brandi Miller
Carencro,LA
Summary
Compassionate professional in mortuary sciences, with a proven track record of productivity and efficient task completion. Skilled in anatomical preservation techniques, embalming chemistry, and restorative art to ensure dignified care of the deceased. Excel at communication, empathy, and time management to ensure respectful and dignified handling of sensitive situations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
23
23
years of professional experience
Work History
Licensed Funeral Director/Professional Embalmer
Melancon Funeral Home
Carencro, LA
08.2002 - 02.2025
- Prepared obituaries and gathered vital information needed for filing of death certificates.
- Negotiated contracts with vendors such as florists or musicians for use at funerals.
- Conducted tours of facilities for prospective clients interested in pre-need planning services.
- Performed embalming procedures on deceased persons in preparation for funerals.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Removed deceased from place of death and transported to funeral home.
- Participated in community activities for funeral home promotions and other purposes.
- Utilized various software and tools to streamline processes and optimize performance.
- Led and directed funeral and graveside services.
- Supervised staff on duty during viewings, funerals or memorial services.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Compiled final accounts detailing all costs incurred during the funeral process.
- Collaborated with clergy members to develop meaningful ceremonies that reflected the beliefs of the deceased person's faith tradition.
- Oversaw filing of legal documents.
- Organized transportation of bodies between mortuaries and places of worship or cemetery sites.
- Advised families on available burial options such as cemeteries or mausoleums.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Offered counsel, comfort and support to loved ones during difficult times.
- Obtained information to complete death certificates or burial permits.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Dressed bodies to place in caskets.
- Supported Coroner and staff in transporting remains and performing autopsies.
- Itemized list of clothing and valuables delivered with body.
Family Service Secretary/Intern
Delhomme Funeral Home
Lafayette , LA
02.2003 - 08.2003
- Provided administrative support to the office staff, including filing documents and managing phone calls.
- Coordinated mailings such as letters, packages, brochures.
- Handled incoming payments from customers by processing cash and credit card transactions accurately.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed general clerical duties such as photocopying, faxing and scanning documents.
- Greeted visitors and directed to appropriate location or person.
- Performed administrative duties such as filing documents and maintaining customer databases.
- Participated in community activities for funeral home promotions and other purposes.
- Prepared obituaries for newspapers in accordance with family requests.
- Answered phone calls from potential customers inquiring about available services provided by the company.
- Submitted information to complete death certificates and burial permits.
Education
Associate of Applied Science - Funeral Directing/Embalming
Commonwealth Institute of Funeral Service
Houston, TX05-1998
High School Diploma -
Ovey Comeaux High School
Lafayette, LA05-1996
Bachelor of Science - Biology
University of Southwest Louisiana
Lafayette, LASkills
- Funeral planning
- Obituary writing
- Service coordination
- Memorialization options
- Pre-need arrangements
- Embalming expertise
- Body preparation
- Restorative art
- Decedent transportation
- Cremation services
- Family support
- Multicultural sensitivity
Affiliations
- Spending time with family
- Hiking
- Playing pickleball
- Spin classes
Timeline
Family Service Secretary/Intern
Delhomme Funeral Home
02.2003 - 08.2003
Licensed Funeral Director/Professional Embalmer
Melancon Funeral Home
08.2002 - 02.2025
Associate of Applied Science - Funeral Directing/Embalming
Commonwealth Institute of Funeral Service
High School Diploma -
Ovey Comeaux High School
Bachelor of Science - Biology
University of Southwest Louisiana
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