Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Miller

Houston,TX

Summary

Customer Service Representative with 10+ years of experience excels in handling inbound and outbound calls. Proficient in Microsoft Office, Excel, PowerPoint, and data entry, demonstrating strong organizational and problem-solving skills. A reliable team player, known for managing multiple priorities with a positive attitude and readiness to accept additional responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Salem Soultions
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.

Pharmacy Service Representative

Continuum global solutions
06.2023 - 11.2023
  • Implement strategies to improve customer satisfaction and retention rates for pharmacy services.
  • Assist in verifying insurance information and resolving any related issues for customers
  • Provide assistance and support to customers in managing their medication refills and insurance information.
  • Remote

Customer Service Representative

VXI Global Solutions
12.2021 - 04.2023
  • Maintain a high level of professionalism and empathy while assisting members with their medical transportation needs.
  • Ensure prompt and accurate processing of claims to minimize member inconvenience and resolve issues efficiently
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Aircraft Cleaner

PrimeFlight Aviation
11.2019 - 12.2020
  • Maintaining cleanliness of the aircraft cabin and ensuring that it meets and exceeds industry standards of cleanliness.
  • Supported environmental initiatives by properly disposing of waste materials and recycling when applicable.
  • Documented completed work with logs of hours, supply use and notable incidents or findings.

Security Officer

U.S Associates Security
10.2017 - 02.2018
  • Monitor security cameras to detect any suspicious activity
  • Conduct regular inspections of access points to ensure they are secure and properly functioning
  • Verify the identity of visitors and issue visitor badges
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Investigated suspicious activities and persons to maintain security of premises.

Education

Diploma - General studies

Praise Christian Academy
Houston, TX
01.2016

Skills

  • Client support
  • Attentive listening
  • Analytical reasoning
  • Detail-oriented data management
  • Advanced Excel skills
  • Service quality compliance

Timeline

Customer Service Representative

Salem Soultions
08.2024 - Current

Pharmacy Service Representative

Continuum global solutions
06.2023 - 11.2023

Customer Service Representative

VXI Global Solutions
12.2021 - 04.2023

Aircraft Cleaner

PrimeFlight Aviation
11.2019 - 12.2020

Security Officer

U.S Associates Security
10.2017 - 02.2018

Diploma - General studies

Praise Christian Academy

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