Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Milsap

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 10 years of experience and company-oriented mindset. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Inbound Stower

Amazon
11.2014 - 10.2017
  • Separated damaged items from functional ones before placing on shelves.
  • Sorted over 25 products onto shelves according to type, weight, and size.
  • Inspected items for any damages and reported discrepancies to supervisor.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Safely stacked items to maximize space within acceptable safety limits.
  • Utilized scanning equipment to quickly locate and identify items and stock locations.
  • Complied with safety regulations and protocols to reduce risks and safeguard teams.

Home Health Care Aide

Help At Home
09.2013 - 02.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Call Center Representative

AT&T Call Center
05.2012 - 04.2013
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.

Beauty Specialist

Victoria Secret
03.2011 - 02.2013
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Greeted over 200 clients per day and providing information regarding skincare, haircare and makeup.
  • Sold products and related merchandise according to customer service techniques and professional selling skills.
  • Created effective displays to sell seasonal and promotional products.

Assistant Teacher

We Care Daycare
03.2008 - 04.2011
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Stocker

Target
03.2020 - 05.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as [Number] pounds.

Driver

Lyft And Uber
01.2018 - 03.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Hairstylist

Creative Touch Studio
05.2011 - 02.2022
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Counted and documented opening and closing cash amounts daily.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.

Volunteer Coordinator

Ingalls Memorial Hospital
02.2020 - 02.2022
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Worked with program teams to identify and match volunteers with appropriate activities.
  • Coordinated and implemented special events for volunteer service appreciation.
  • Monitored volunteer performance to enforce compliance with established policies and regulations.

Manager

McDonald's
03.2011 - 05.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Education

Associate of Science - Business Management

South Suburban College
South Holland, IL
05.2014

No Degree - Cosmetology

Pivot Point Academy
Irving Park,IL
06.2011

High School Diploma -

Rich Central
Olympia Fields, IL
06.2010

Skills

  • Shipping and Packaging
  • Safety Protocols
  • Customer Service
  • Route Management
  • Schedule Management
  • Train Employees
  • Customer Relationship Management
  • Business Planning
  • Graphic Design
  • Safety Planning
  • Social Skills
  • Behavior Redirection
  • Cultural Understanding

Timeline

Stocker

Target
03.2020 - 05.2022

Volunteer Coordinator

Ingalls Memorial Hospital
02.2020 - 02.2022

Driver

Lyft And Uber
01.2018 - 03.2023

Inbound Stower

Amazon
11.2014 - 10.2017

Home Health Care Aide

Help At Home
09.2013 - 02.2020

Call Center Representative

AT&T Call Center
05.2012 - 04.2013

Hairstylist

Creative Touch Studio
05.2011 - 02.2022

Beauty Specialist

Victoria Secret
03.2011 - 02.2013

Manager

McDonald's
03.2011 - 05.2017

Assistant Teacher

We Care Daycare
03.2008 - 04.2011

Associate of Science - Business Management

South Suburban College

No Degree - Cosmetology

Pivot Point Academy

High School Diploma -

Rich Central

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Brandi Milsap