Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Brandi Mitich

Brandi Mitich

Jasper,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Delivery Driver

DoorDash
Jasper, AL
02.2019 - Current
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Checked tires for proper inflation before leaving on each route.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Assisted warehouse personnel in packing orders when necessary.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Utilized street maps to plan and determine most efficient routes.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Transported and safely delivered items to prevent damage or loss.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Navigated routes with relevant map programs and GPS systems.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Processed shipment documents neatly and efficiently for each load.
  • Presented order bills and collected payments for deliveries.
  • Kept accurate logs of all deliveries and trips.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.

Warehouse Worker

Walmart
Cullman, AL
06.2021 - 08.2024
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Followed established guidelines for picking orders accurately.
  • Transported goods to designated areas within the warehouse facility.
  • Identified discrepancies between physical count and computer data.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Performed cycle counts to maintain accurate inventory records.
  • Received and tracked incoming inventory shipments.
  • Verified accuracy of incoming shipments against purchase orders.
  • Maintained accurate inventory records using computerized tracking systems.
  • Collaborated closely with other departments on special projects as needed.
  • Maintained stock levels in accordance with company policies.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Processed returns of defective merchandise as required.
  • Organized warehouse space for efficient storage of products.
  • Investigated any reported problems regarding shipping errors or damages.
  • Monitored temperature and humidity levels in warehouse.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Used digital database to keep records of units and stock moved.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Packed boxes and stock using organizational guidelines.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Used scanners to track parcel information, condition or receipt.
  • Secured items in truck by strapping over protective padding.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Customer Service Cashier

Circle K
Jasper, AL
03.2024 - 06.2024
  • Operated cash registers to process payments for goods and services.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Processed credit card transactions accurately and efficiently.
  • Complied with all health and safety regulations while performing job duties.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Assisted customers with locating merchandise within the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Verified that all coupons were valid prior to processing them into the system.
  • Balanced cash drawers at the end of each shift.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Addressed customer questions and concerns regarding products and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Informed customers of in-store promotions or pricing specials.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Built and maintained productive relationships with employees.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Sales Associate

TROC Global
Jasper, AL
09.2023 - 12.2023
  • Attended weekly team meetings to review performance goals and objectives.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Demonstrated product features and benefits for customers' needs.
  • Tracked sales performance metrics to identify trends in market place.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed credit card transactions quickly and securely.
  • Conducted inventories on a regular basis to track stock levels.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Adhered to company initiatives and achieved established goals.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Worked with fellow sales team members to achieve group targets.
  • Assessed customer needs to provide assistance and information on product features.
  • Collected payments and provided accurate change.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Computed purchases and received and processed cash or credit payment.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Described merchandise and explained use, operation and care.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained records related to sales for store management.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Delivery Driver

Spark
Jasper, AL
02.2023 - 10.2023
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Checked tires for proper inflation before leaving on each route.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Utilized street maps to plan and determine most efficient routes.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Transported and safely delivered items to prevent damage or loss.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Navigated routes with relevant map programs and GPS systems.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Processed shipment documents neatly and efficiently for each load.
  • Presented order bills and collected payments for deliveries.
  • Kept accurate logs of all deliveries and trips.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.

Assistant Manager

Papa John's Pizza
Jasper, AL
01.2022 - 06.2022
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Established processes for monitoring customer satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained up-to-date knowledge of company products and services.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Proposed or approved modifications to project plans.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created and managed budgets for travel, training, and team-building activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Cashier

Circle K
Jasper, AL
01.2020 - 07.2020
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped with purchases and signed customers up for rewards program.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Checked personal identifications during alcohol and tobacco sales.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered phone calls to assist customers with questions and orders.

Wait Staff Member

Jim N Nicks Bar-B-Q
Jasper, AL
05.2017 - 08.2017
  • Ensured that all orders were taken correctly and in a timely manner.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Cleared dishes between courses and after guests finished dining.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Prepared tables by setting up linens, silverware and glassware.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took beverage orders from patrons and served drinks promptly.
  • Complied with health department regulations regarding sanitation standards when handling food items.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Answered questions about menu selections and made recommendations when requested.
  • Greeted and welcomed customers, providing them with menus.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Handled special customer requests for separate checks and menu substitutions.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Set up dining room to meet hospitality and service standards.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Implemented sanitary food handling, holding and service protocols.
  • Cleared table and bussed dishes to allow for quick setups.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Provided exceptional service to high volume of daily customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked service areas with supplies during slow periods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Informed customers of daily specials and signature menu items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Responded to ad hoc cleaning duties at end of shift.
  • Presented menus and answered questions regarding items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Filled condiments and napkin containers during slack periods.

Associate

Walmart
Jasper, AL
03.2013 - 08.2015
  • Collaborated with other departments to ensure successful product launches.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Assisted customers with selecting items and answering questions about products.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Identified opportunities for process improvement and cost savings initiatives.
  • Built relationships with customers by providing friendly customer service.
  • Helped customers locate items within the store using the inventory system.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Trained new associates on store operations, policies, and procedures.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Processed payments using point-of-sale systems.
  • Provided customer service support for inquiries, complaints, and returns.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Recommended, selected and located merchandise based on customer desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Bagged or packaged purchases and wrapped gifts.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Prepared merchandise for purchase or rental.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained records related to sales for store management.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Described merchandise and explained use, operation and care.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Call Center Representative

Tmoblie
Winfield, AL
02.2012 - 07.2012
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed outbound calling campaigns to promote new products or services.
  • Developed effective working relationships with team members across multiple departments.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Maintained accurate records of customer interactions for future reference.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Consulted with customers to resolve service and billing issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Strengthened customer retention by offering discount options.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Led on- and off-site customer support teams across multiple time zones.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Supported sales team members to drive growth and development.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Collected deposits or payments and arranged for billing.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Oversaw warranty counseling process to manage expense controls.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Updated databases with new and modified customer data.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Excelled in exceeding daily credit card application goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Took special orders in person and over telephone, generating additional revenue every month.

Education

High School Diploma -

Living Water Christian Academy
Bear Creek, AL
06-2008

Skills

  • Cargo Handling
  • Goods Transport
  • Payment Collection
  • Order Verification
  • Product Promotion
  • Quality Assurance
  • Equipment Operation
  • Package scanning
  • Load Balancing
  • DOT Compliance
  • GPS Navigation
  • Tractor-trailer driving
  • Dispatch Communication
  • Mileage Tracking
  • Customer Service
  • Vehicle Maintenance
  • Responsible driver
  • Teamwork and Collaboration
  • Complex Problem-Solving
  • Vehicle Inspection
  • Defensive Driving
  • Stocking and Inventory
  • Client Relationship Management
  • Exceptional written and verbal communication skills
  • Safe Driving
  • Documentation And Reporting
  • OTR Driving
  • Local Delivery
  • Route Planning
  • Equipment monitoring
  • Retail Logistics
  • Time Management
  • Valid Driver's License
  • Shopping Orders
  • Vehicle Cleaning and Maintenance
  • Positive Attitude
  • Vehicle inspections
  • Time management skills
  • Dependable and reliable
  • Database Management
  • Pre-Trip and Post-Trip Inspections
  • Trip planning
  • Excellent sense of direction
  • Attention to Detail
  • Problem-Solving
  • Sales strategy development
  • Punctual and Reliable
  • Local routes understanding
  • GPS Operation
  • Shipping and packaging
  • Courteous and polite demeanor
  • Fuel Efficiency
  • Route Management
  • Delivery Scheduling
  • Traffic laws knowledge
  • Service Promotion

References

References available upon request.

Timeline

Customer Service Cashier

Circle K
03.2024 - 06.2024

Sales Associate

TROC Global
09.2023 - 12.2023

Delivery Driver

Spark
02.2023 - 10.2023

Assistant Manager

Papa John's Pizza
01.2022 - 06.2022

Warehouse Worker

Walmart
06.2021 - 08.2024

Cashier

Circle K
01.2020 - 07.2020

Delivery Driver

DoorDash
02.2019 - Current

Wait Staff Member

Jim N Nicks Bar-B-Q
05.2017 - 08.2017

Associate

Walmart
03.2013 - 08.2015

Call Center Representative

Tmoblie
02.2012 - 07.2012

High School Diploma -

Living Water Christian Academy

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