Brandi Mitzelfelt
Denison,TX
Summary
Compassionate hospice nursing professional skilled in managing complex cases and developing individualized care plans. Proven ability to educate patients and families on healthcare resources, ensuring seamless access and support throughout the end of life care journey.
Overview
22
22
years of professional experience
1
1
Certification
Work History
RN Case Manager
Concord Hospice
Sherman, TX
03.2023 - 05.2026
- Coordinated interdisciplinary care plans for patients, ensuring comprehensive support and continuity of services.
- Assessed patient needs through detailed evaluations, enhancing individualized care strategies.
- Developed and maintained relationships with families, providing education and emotional support during end-of-life transitions.
- Monitored patient progress and adjusted care plans accordingly to optimize outcomes and resource utilization.
- Collaborated with healthcare providers to streamline communication and improve service delivery across teams.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Educated patients and caregivers on healthcare protocols and processes.
RN Staff Nurse
UHS
Denison, TX
02.2022 - 03.2023
- Administered medications and monitored patient responses to ensure optimal recovery outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management and post-discharge care instructions.
- Managed patient assessments, documenting vital signs and changes in condition accurately.
- Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
- Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
- Provided compassionate and empathetic support to patients and their families during difficult situations.
RN Case Manager
Concord Hospice
Sherman, TX
11.2019 - 02.2022
- Coordinated interdisciplinary care plans for patients, ensuring comprehensive support and continuity of services.
- Assessed patient needs through detailed evaluations, enhancing individualized care strategies.
- Developed and maintained relationships with families, providing education and emotional support during end-of-life transitions.
- Monitored patient progress and adjusted care plans accordingly to optimize outcomes and resource utilization.
- Collaborated with healthcare providers to streamline communication and improve service delivery across teams.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Educated patients and caregivers on healthcare protocols and processes.
Medical Office Assistant
Ear Nose and Throat Centers of North Texas
Sherman, TX
01.2004 - 11.2016
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in electronic medical record management, ensuring accuracy and compliance with healthcare regulations.
- Facilitated communication between patients and medical staff, enhancing overall patient experience.
- Processed insurance claims and handled billing inquiries to support financial operations.
- Collaborated with healthcare providers to streamline referral processes, improving patient care continuity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Education
Associate of Science - Nursing
Grayson College
Denison, TX05-2019
High School Diploma -
Denison High School
Denison, TX05-2001
Skills
- Chronic disease management
- Care coordination
- HIPAA compliance
- Multidisciplinary approach
- Home care management
- Clinical assessment
- Case management
- Compassionate and caring
- Interdisciplinary collaboration
- Accurate documentation
- Patient and family advocacy
- Patient care oversight
Certification
Basic Life Support (CPR & AED) Exp 4/2027
Registered Nurse Original Issue 7/11/2019 License #973215 Exp 3/31/2027
Timeline
RN Case Manager
Concord Hospice
03.2023 - 05.2026
RN Staff Nurse
UHS
02.2022 - 03.2023
RN Case Manager
Concord Hospice
11.2019 - 02.2022
Medical Office Assistant
Ear Nose and Throat Centers of North Texas
01.2004 - 11.2016
Associate of Science - Nursing
Grayson College
High School Diploma -
Denison High School