Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Mobley

Summary

Amazing at team leadership and enhancing customer service, I significantly improved employee morale and customer satisfaction at Texas Roadhouse. My expertise in conflict resolution and time management streamlined operations at Chase Bank JP Morgan. Making me a top notch customer service professional. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Great at strategic planning, process improvement, and BIG on accountability and excellence. Known for adaptability and consistently meeting company goals. Strong leader and problem-solver dedicated to improving operations Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Hourly Manager

Texas Roadhouse
07.2014 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Bartender

Texas Roadhouse
07.2014 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Lead Bank Teller

Chase Bank JP Morgan
01.2015 - 02.2019
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Supervised teller operations for improved efficiency and reduced wait times.
  • Managed high-volume transactions during peak periods while maintaining composure under pressure.
  • Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
  • Implemented security measures to protect bank assets, reducing instances of fraud and theft.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Trained new hires on customer service policies and procedures.
  • Calculated fees due, interest and change for customer transactions.

Education

Associate of Arts -

Parkland College
Champaign, IL
05-2026

High School Diploma -

Peoria Central
Peoria IL
05-1996

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Conflict resolution
  • Coaching and mentoring
  • Excellent communication
  • Active listening

Timeline

Lead Bank Teller

Chase Bank JP Morgan
01.2015 - 02.2019

Hourly Manager

Texas Roadhouse
07.2014 - Current

Bartender

Texas Roadhouse
07.2014 - Current

Associate of Arts -

Parkland College

High School Diploma -

Peoria Central

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Brandi Mobley