Brandi Modica

Promoted into leadership role overseeing high-volume business formation and compliance operations, including LLCs, nonprofits, trusts, and federal filings.

• Managed and supervised a filing team of up to 35 employees, overseeing daily production, quality control, and workflow distribution
• Trained 20+ staff in entity formation, EIN applications, FinCEN BOI reporting, and state-specific compliance requirements
• Processed 8,000+ EIN applications and 8,000–10,000 entity formations with strict accuracy and regulatory adherence
• Coordinated filings across all 50 states, interpreting Secretary of State requirements and maintaining up-to-date procedural knowledge
• Reviewed and prepared legal/business formation documents including Operating Agreements, amendments, dissolutions, and BOI reports
• Resolved rejected filings through direct correction, resubmission, and communication with IRS and state agencies
• Reduced backlog of 50–100+ daily rejection cases through structured prioritization and case resolution workflows
• Built and optimized internal tracking systems using Google Sheets, WordPress, Adobe Acrobat, and Intercom
• Partnered with engineering teams to develop internal automation tools improving filing accuracy and reducing processing errors
• Reduced customer support backlog from 3,500 to 1,400 emails in one week through workflow restructuring and prioritization systems
• Supported operational scaling contributing to company growth to approximately $250K/day revenue

• Prepared and processed employment, onboarding, and benefits documentation with a focus on accuracy and compliance
• Assisted clients with administrative forms and explained procedural requirements
• Managed scheduling, phone communications, and records organization in a high-volume office setting
• Maintained confidentiality and handled sensitive employee information

• Managed front-of-house operations, including scheduling, staffing, and customer service
• Maintained inventory logs, compliance documentation, and operational reporting
• Trained new employees and implemented internal workflow improvements
• Resolved customer concerns and operational issues in a fast-paced environment

• Supported international digital marketing campaigns and fan engagement initiatives
• Coordinated promotional content, schedules, and engagement tracking systems
• Assisted with email campaigns and digital communications strategy

• Delivered high-volume customer service in a regulated hospitality environment
• Handled cash transactions and daily reconciliation reporting
• Maintained compliance with health, safety, and operational standards