Dynamic woman with a rich background in customer service and warehouse operations. Excelled in material handling and client communication, enhancing operational efficiency and customer satisfaction. Skilled in safety protocols and resilient under pressure, consistently delivering superior service and support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Hi, I’m
Brandi Moore
Indianapolis,IN
Summary
Overview
13
years of professional experience
Work History
Self Employed WebIndianapolis, IN
QueenB's Custom Apparel
02.2024 - Current
Job overview
- Crafted custom apparel tailored to client specifications.
- Designed and produced bespoke clothing items for individual clients.
- Created personalized garments to meet unique customer needs.
- Designed and created custom apparel for clients, managing all aspects of the business.
- Developed and produced unique clothing items, overseeing the entire business operation.
- Crafted personalized apparel pieces while successfully running an independent business.
- Managed and operated a custom apparel business, overseeing all aspects of production and client relations.
- Directed the daily operations of a custom apparel business, ensuring high-quality products and customer satisfaction.
- Led a custom apparel business, handling everything from design to delivery to meet client needs.
Self Employed WebIndianapolis, Indiana
Full Time Mother
05.2019 - Current
Job overview
- Managed daily care and development of twins, ensuring their physical and emotional well-being.
- Coordinated schedules and activities to foster a nurturing and structured environment for twins.
- Implemented effective household management strategies to support the growth and development of twins.
- Managed the well-being of twins during a high-risk pregnancy and postnatal period, ensuring their health and safety.
- Provided dedicated care and support for twins born prematurely, prioritizing their developmental needs.
- Oversaw the comprehensive care of twins from birth, maintaining a safe and nurturing home environment.
Walmart Distribution CenterPlainfield, Indiana
Warehouse Worker
04.2017 - 05.2019
Job overview
- Maintained accurate records of deliveries made during shift using computerized tracking systems.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Assisted in preparing orders for shipping by packing products into containers or wrapping them onto pallets for transportation purposes.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Unpacked boxes and checked contents against invoices or other documents.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Organized returned goods so they can be restocked quickly and efficiently.
- Participated in physical inventories when necessary.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Staged and sorted multiple types of products for loading.
- Sorted items according to size, type, color, style. before storing them in their respective bins or shelves.
- Assisted in packaging and labeling of products for shipment.
- Affixed barcodes to boxes to maintain precise inventory records.
- Maintained productivity and efficiency in a rapidly changing warehouse atmosphere.
- Walked at least 5 miles daily to ensure efficient warehouse operations.
The Indianapolis StarIndianapolis, Indiana
Warehouse Worker
07.2015 - 03.2017
Job overview
- Maintained inventory records, including locations of items in the warehouse.
- Followed safety procedures while working in the warehouse environment.
- Utilized hand tools such as box cutters, tape guns, shrink wrap machines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Organized warehouse space by moving materials and equipment around as needed.
- Packed boxes and stock using organizational guidelines.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Reported any damaged items to supervisors immediately upon discovery.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Ensured smooth operation of newspaper feeder by accurately jogging and loading newspapers.
- Oversaw a personal workstation, effectively managing newspaper tasks and responsibilities.
- Handled paper feeding tasks in a dynamic and fast-paced warehouse environment.
MenardsAvon, IN
Customer Service Associate
08.2013 - 07.2015
Job overview
- Strengthened customer retention by offering discount options.
- Oversaw warranty counseling process to manage expense controls.
- Followed company leadership and policies in resolving customer complaints with clarity and positivity.
- Maintained high levels of customer service satisfaction.
- Maintained knowledge of products and services offered and replenished products on sales floor.
- Monitored stock levels and restocked shelves as necessary.
- Developed strong working relationships with co-workers through effective communication.
- Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
- Worked closely with managers to ensure smooth functioning of business operations.
- Assisted in the organization of merchandise on store shelves.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Demonstrated knowledge of current sales promotions, special events.
- Managed incoming shipments from vendors for accuracy of merchandise received.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Adhered to all applicable laws concerning sale of restricted products such as alcohol or tobacco items.
SUBWAY®RestaurantsAvon, IN
Sandwich Artist
04.2012 - 08.2013
Job overview
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Stocked shelves with products and supplies.
- Informed customers of regular deals or monthly specials to upsell orders.
- Trimmed meats and cheeses for sandwiches as needed.
- Verified orders and bagged items for easy transport.
- Organized food preparation stations and regularly replenished supplies.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Kept customer and food preparation areas clean and well-organized.
- Tailored orders to address customer allergies and gluten concerns.
- Delivered superior customer service focused on quality and meeting customer needs.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Operated cash registers to process payments from customers.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Completed opening, closing and shift change tasks by following company guidelines.
- Organized inventory for efficient restocking of products.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Maintained cleanliness of work area throughout shift.
- Scrubbed and polished counters to remove debris and food.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Maintained safe food handling practices to prevent germ spread.
- Answered guest questions, delivering most accurate and updated information available.
Education
Ben Davis High SchoolIndianapolis, IN
High School Diploma
06-2015
University Overview
Skills
- Client communication
- Material selection
- Apparel production
- Cost estimation
- Creative designing
- Shipping and receiving
- Loading and unloading
- Shipment unpacking
- Pallet jack handling
- Material handling
- Order picking and processing
- Safety training
- Order fulfillment
- Assembly and production
- Purchase order review
- Pallet jacks
- Data entry
- Order preparation
- Verbal and written communication
- Product management
- Picking and packing
- Warehouse operations
- Labeling and sorting
- Material loading and unloading
- Clear communication
- Warehouse auditing
- Inventory control
- Attention to detail
- Warehouse organization
- Storage organization
- Safety protocols
- Supply chain
- Self-motivated and disciplined
- Time management
- Customer service best practices
- Customer service and care
- Customer service abilities
- Customer service support
- Superior customer service
- Sales and customer service
- Customer service and communication skills
- Attentive customer service
- Delivers exceptional customer service
- Proficient customer service
- Guest services
- Assertiveness
- Computer skills
- Written communication
- Resilience
Affiliations
Affiliations
- Custom Apparel
- Being a mommy
- Running a business
References
References
References available upon request.Timeline
QueenB's Custom Apparel
Self Employed Web
02.2024 - Current
Full Time Mother
Self Employed Web
05.2019 - Current
Warehouse Worker
Walmart Distribution Center
04.2017 - 05.2019
Warehouse Worker
The Indianapolis Star
07.2015 - 03.2017
Customer Service Associate
Menards
08.2013 - 07.2015
Sandwich Artist
SUBWAY®Restaurants
04.2012 - 08.2013
Ben Davis High School
High School Diploma
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