Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandi Moorman

Vail,Arizona

Summary

Proven Medical Billing Specialist at Sol Transit Assisted, adept in HIPAA compliance and Excel, streamlined billing processes, enhancing efficiency by 30%. A quality-oriented team player, spearheaded customer satisfaction initiatives, fostering long-term partnerships and improving team productivity through effective communication and strategic problem-solving.

Driven Medical Biller motivated to perform beyond expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Billing Specialist

Sol Transit Assisted
04.2024 - Current
  • File billing amounts through broker site
  • Keep detailed excel file of trip costs and mileage
  • Communicate with brokers to ensure correct billing
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
  • Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
  • Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Delivered timely and accurate charge submissions.
  • Used data entry skills to accurately document and input statements.

Dispatcher

Sol Transit Assisted
04.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of clients to appointments
  • Directed dispatching, routing, and tracking of 8 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
  • Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
  • Enhanced driver satisfaction with regular communication and problem-solving support.
  • Enhanced team morale and cohesion by fostering environment of open communication and mutual support.
  • Collaborated with other departments to ensure coordinated approach to logistics and transportation challenges.
  • Conducted regular meetings with transportation staff to discuss performance, challenges, and opportunities for improvement.
  • Contributed ideas during strategic planning sessions, helping to shape future direction of transportation operations.
  • Answered phone calls and responded to customer emails.

Client Retention Specialist

Sol Transit Assisted
08.2023 - Current
  • Spearheaded initiatives focused on enhancing overall customer experience, resulting in increased satisfaction ratings from both existing and new clients.
  • Worked collaboratively with customer service, sales and development teams to resolve complaints and drive experience management.
  • Addressed complex problems faced by clients, developing creative solutions that exceeded expectations and fostered long-term partnerships.
  • Championed company culture amongst clients through positive interactions that reinforced brand values and established a sense of community among clientele.
  • Engaged with customers to determine needs and present appropriate resolutions.
  • Documented details surrounding conversations, complaints, comments and actions taken to assist CRM.
  • Assisted in the development of training materials for new hires within the department, helping improve overall team performance and productivity levels.
  • Enhanced client satisfaction by proactively addressing concerns and implementing personalized solutions.
  • Negotiated contract renewals with clients by demonstrating the continued value of our service offerings and reinforcing the importance of long-term partnerships.
  • Provided coaching support for junior team members seeking guidance on best practices related to effective account management and client retention.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.

Office Manager

Wildcat Marketing
09.2017 - 11.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Education

GED -

John Hines Adult Vocational School
Elwood, IN
2001

Skills

  • HIPAA compliance
  • Payment posting
  • Claim submission
  • Insurance verification
  • ICD-10 proficiency
  • Bill payment
  • Accounts payable
  • Quality-oriented team player
  • Generally accepted accounting principles (GAAP)
  • Files and records management
  • Data entry
  • Medical billing
  • Medical terminology
  • Knowledgeable in Excel

Certification

  • Microsoft Office Specialist, Excel Associate - Microsoft.
  • Certified Coding Specialist (CCS) - American Health Information Management Association.
  • Medical Coding and Billing MedCerts June 2024
  • CPR/AED Certification
  • Arizona Driver's License
  • First Aid Certification

Timeline

Medical Billing Specialist

Sol Transit Assisted
04.2024 - Current

Dispatcher

Sol Transit Assisted
04.2024 - Current

Client Retention Specialist

Sol Transit Assisted
08.2023 - Current

Office Manager

Wildcat Marketing
09.2017 - 11.2022

GED -

John Hines Adult Vocational School

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Brandi Moorman