Brandi Morgan

• Worked with Confused, concerned, irate, customers to understand requirements and provide exceptional customer service
• Worked with Co-Workers, Management to resolve Parking problems, improve operations and provide exceptional customer service
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Supervised staff associates in providing excellent customer service to callers, customers, requiring assistance for their parking needs and parking issues
• Developed team communications and information for staff meetings
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping

• Promoted reduction in fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
• Utilized scanner system to receive orders and directions to correct item locations.
• Pulled orders in efficient manner to maintain demanding productivity goals.
• Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
• Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
• Checked inventory and selected all types of products from specific locations based upon customer orders and availability.
• Printed labels, packaged boxes and loaded into outbound containers.
• Operated computers, and equipment to move goods in safe and efficient manner.
• Removed items from shelves or storage bins and scanned tags.
• Collected products from shelves to fill orders, carefully operating equipment and maintaining accuracy.
• Quickly and properly wrapped and boxed stowed and picked items, maintaining uniformity to meet fulfillment targets.
• Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
• Exceeded goal 150% through effective task prioritization and great work ethic.
• Quickly created and checked shipment labels for tracking packages.
• Checked packing slips and other documentation to appropriately box items requested by clientele.
• Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.

• Quickly replenished items taken from shelves, safely using scanners and equipment to lift and organize products.
• Scanned packages and boxes and moved to loading dock for shipment.
• Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
• Used RF scanners to track orders and verify accuracy.
• Verified proper labeling and identification on all orders before shipment.
• Scanned and verified UPC codes for all products to aid in identification.
• Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
• Assisted in reducing product damage through careful handling of items during the picking process.
• Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
• Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
• Sorted and organized items in designated areas for easy access.
• Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
• Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
• Followed safety protocols and procedures to minimize workplace accidents.
• Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
• Kept accurate records of picked items to assist in inventory control and tracking.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
• Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
• Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
• Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Picked and packed order items.
• Followed orders precisely for correct items, sizes and quantities.
• Safely and securely loaded items to prevent damage during transport.
• Kept work areas neat, clean and free from debris.
• Reviewed order slips, picked products and staged merchandize to be shipped.
• Managed timely and effective replacement of damaged or missing products.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Transported merchandise pallets to move in warehouse.
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Coordinated efficient organization, palletizing and transportation of completed packages.
• Maintained store assets with effective loss prevention strategies.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Tracked production and quality control systems to proactively identify deficiencies.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Noted unsafe components inside packages and discussed concerns with supervisors.
• Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
• Pre-assembled containers to be easily selected by packing associates.
• Supervised and trained new staff in performing census.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Recorded daily activities for inventory control.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
• Received new stock and input values into computer system.
• Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
• Stocked shelves to match planogram images and instructions.
• Inspected items for any damages and reported discrepancies to supervisor.
• Sorted over [Number] products onto shelves according to type, weight, and size.
• Maintained clean and organized workspaces to uphold safety standards.
• Increased efficiency in stowing processes by implementing better organization and time management techniques.
• Safely stacked items to maximize space within acceptable safety limits.
• Utilized scanning equipment to quickly locate and identify items and stock locations.
• Stayed accountable for storage and organization of warehouse merchandise.
• Complied with safety regulations and protocols to reduce risks and safeguard teams.
• Separated damaged items from functional ones before placing on shelves.
• Continuously sought opportunities for professional development through training sessions and workshops, enhancing overall job performance as a Stower.
• Optimized storage space utilization through strategic placement of items based on size, weight, and frequency of use.
• Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance targets.
• Maintained safety and efficiency to maximize overall productivity and increase stowing rates by [Number]%.
• Proactively identified areas for improvement within the stowing process by observing trends in errors or inefficiencies among team members.
• Organized both outgoing and incoming shipments based on product descriptions and shipment dates.

Provided excellent customer service to guests. Maintained a safe and clean work environment to provide a effective and sufficient work station. Completed tasks in a timely manner. Provided assistance in price checks, stock, and cash handling. Provided product placement in areas for displays.

• Drove sales and add-on purchases by promoting specific item options to customers
• Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
• Trained new team members in cash register operation, stock procedures and customer service
• Learned roles of other departments to provide coverage and keep store operational
• Presented friendly and positive attitude while communicating clearly with customers and colleagues
• Maintained flexibility to work varied schedule, including nights and weekends
• Adhered to top-quality client servicing standards to promote overall satisfaction
• Liaised with team members throughout store to promote upkeep efforts
• Received and inspected shipments to complete timely merchandising updates
• Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 100 lbs
• Greeted incoming customers and provided personable and knowledgeable service
• Answered phone calls to assist customers with questions and product orders
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
• Collected merchandise from store and searched back-end locations for customer purchases
• Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments
• Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
• Worked closely with front-end staff to assist customers
• Stayed up to date on current item discounts to support promotions
• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
• Increased sales by suggesting specific purchases to customers and giving examples of products
• Managed product returns professionally and quickly to maintain customer satisfaction
• Counted product stock to maintain inventory records
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
• Assisted customers to find appropriate products, answered product questions and provided product solutions
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
• Cross-trained in all areas and trained in all departments in order to provide skilled backup for team members
• Received product orders, unloaded merchandise and arranged store stock into appealing displays
• Arranged updated promotional displays every season
• Monitored all types of product availability in store, on shelves and in orders to accurately answer customer questions
• Distributed new merchandise efficiently to different departments
• Helped customer locate and select appropriate merchandise throughout store
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
• Helped customers find specific products, answering questions and offering advice
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
• Mentored team members in mastering sales techniques to consistently exceed objectives
• Coached team members on security risks and loss prevention to aid in mitigating store theft
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Offered product and service consultations and employed upselling techniques
• Negotiated and closed deals with minimal oversight
• Sold various products by explaining unique features and educating customers on proper application
• Recommended optimal merchandise based on customer needs and desires
• Mixed and matched paints according to customer specifications
• Demonstrated products to customers, discussed features and redirected objections to capture sales
• Used register system to ring up customer purchases, process payments and issue receipts
• Stayed up to date on store promotions, payment policies and security practices
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
• Educated customers on product and service offerings
• Helped customers sign up for loyalty programs and submitted completed paperwork
• Observed customer behaviors to identify security threats and escalate concerns to supervisors
• Recommended merchandise to customers based on needs and preferences
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
• Stocked shelves and supplies and organized displays to focus customer attention on specific items

• Drove sales and add-on purchases by promoting specific item options to customers
• Presented friendly and positive attitude while communicating clearly with customers and colleagues
• Helped customers find specific products, answering questions and offering advice
• Worked closely with front-end staff to assist customers
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
• Greeted incoming customers and provided personable and knowledgeable service
• Liaised with team members throughout store to promote upkeep efforts
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
• Learned roles of other departments to provide coverage and keep store operational
• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
• Cross-trained in cashier and bagger roles in order to provide skilled backup for team members
• Properly verified customer identification for alcohol or tobacco purchases
• Stayed up to date on current item discounts to support promotions
• Collected merchandise from store and searched back-end locations for customer purchases
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
• Trained new team members in cash register operation, stock procedures and customer service
• Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 75 lbs