BRANDI MORGAN
Houston,TX
Summary
Customer-focused professional with over six years of experience in high-volume environments, delivering accurate and efficient service. Highly attentive to detail, with a proven ability to verify information and resolve discrepancies accurately and efficiently. Technically proficient with a Google IT Support Certificate and comfortable navigating multiple systems. Committed to continuous growth and expanding expertise in remote work, adapting quickly to new tools and processes.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
dd's DISCOUNTS
Houston, TX
04.2022 - 10.2024
- Provide empathetic and professional service in a high-traffic environment, focusing on efficient dispute resolution.
- Execute transactions with high precision, ensuring accuracy and confidentiality under strict time constraints.
- Manage floor and register duties simultaneously, demonstrating strong multi-tasking and prioritization skills.
Cashier / Floor Associate
Big Lots
Houston, TX
08.2015 - 01.2022
- Resolved high volumes of customer inquiries regarding order discrepancies, returns, and sensitive account-related concerns.
- Mentored and onboarded new hires, ensuring they met company service standards and understood technical workflows.
- Identified recurring operational bottlenecks and shared feedback with leadership to streamline store processes.
- Maintained consistent service metrics by balancing speed with a high level of attention to detail.
Floor Associate
Palais Royal
Houston, TX
11.2013 - 01.2014
- Assisted customers with product knowledge and provided immediate resolution to service issues.
- Quickly adapted to internal systems and organizational workflows to maintain store efficiency.
Education
Google IT Support Professional Certificate -
Coursera
Tech Fundamentals -
NPower
High School Diploma - undefined
Alief Elsik High School
Skills
- Operational Excellence: Expert in time management, multi-tasking, and queue prioritization
- Data Integrity: Exceptional attention to detail
- Communication: Skilled in empathetic issue resolution and professional written/verbal correspondence
- Technical Proficiency: Tech-savvy with the ability to quickly master new software and proprietary systems
- Leadership: Experienced in mentoring new hires and identifying process improvements for leadership
- Client support
- Proficient in multi-line phone operations
- Exhibits professionalism in stressful situations
Timeline
Customer Service Associate
dd's DISCOUNTS
04.2022 - 10.2024
Cashier / Floor Associate
Big Lots
08.2015 - 01.2022
Floor Associate
Palais Royal
11.2013 - 01.2014
High School Diploma - undefined
Alief Elsik High School
Google IT Support Professional Certificate -
Coursera
Tech Fundamentals -
NPower
ADDITIONAL INFORMATION
Availability: Available immediately; comfortable in remote, fast-paced environments.