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Brandi Morton
Bloomfield,IA
Summary
Customer Service Specialist and Manager experienced in prioritizing tasks and managing multiple responsibilities in fast-paced environments. Achieved high productivity and efficiency while resolving escalated customer support issues through effective conflict resolution and team leadership. Focused on enhancing customer satisfaction and delivering impactful communication and problem-solving strategies.
Overview
7
7
years of post-secondary education
14
14
years of professional experience
Work History
Supervisor of Customer Service
United States Postal Service, USPS
Iowa City, Iowa
02.2019 - Current
- Supervised USPS customer service staff across retail and mail acceptance operations.
- Resolved customer complaints involving postal services, deliveries, claims, and refunds.
- Trained USPS policies, retail procedures, and service standards.
- Facilitated craft employees' adherence to established operational standards.
Administrative Clerk
Ottumwa Regional Health Center
Ottumwa, Iowa
03.2013 - 08.2016
- Scheduled appointments and updated calendars for hospital departments.
- Answered phones and routed calls for clinical and office staff.
- Processed patient records and confidential paperwork at Ottumwa Regional Health Center.
Education
Associate Education
Indian Hills Community College
Ottumwa, IA 02.2012 - 07.2016
Ottumwa High School
Ottumwa, IA 05.2013 - 08.2015
Skills
- Postal operations
- Mail acceptance procedures
- Claims processing
- Complaint resolution
- Customer service
- Staff supervision
- Management of remote employees
- Policy enforcement
- Problem solving
- Conflict resolution
- Communication
References
References available upon request.
Timeline
Supervisor of Customer Service
United States Postal Service, USPS
02.2019 - Current
Ottumwa High School
05.2013 - 08.2015
Administrative Clerk
Ottumwa Regional Health Center
03.2013 - 08.2016
Associate Education
Indian Hills Community College
02.2012 - 07.2016