Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Munn

Las Vegas,NV

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food and beverage items properly. Pursues every opportunity to support team members and proactively address issues. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Unique background in marketing, social media, advertising and graphic arts contributes to the promotion of the bar's specials and events. The relationships I've build over time with local performers and DJ's can bring in potential new entertainment.

Overview

3
3
years of professional experience

Work History

Bar Manager

Artifice LLC
03.2021 - 12.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed inventory and order lists as well as established the proper pricing for all items.
  • Interviewed and hired staff.
  • Developed and maintained the venue's website and events.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Created content and managed all social media accounts.
  • Booked live events, concerts, and seasonal acts for the venue. Worked with agents and tour groups regarding tax paperwork. riders, payment info, and load in schedules.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings. I also designed the graphics and layout of the menu using my graphic design background.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased beer & liquor while cultivating strong vendor relationships.

Education

Bachelor of Science - Graphic Design

Art Institute of Las Vegas
Las Vegas, NV
09.2018

Skills

  • Sales Promotion
  • Performance Monitoring
  • Regulatory Compliance
  • Inventory Management
  • Foodservice Management
  • Staff Training
  • Event Coordination
  • Customer Relations
  • Bar Management
  • Responsible Alcohol Service
  • Vendor Relationship Management
  • Health Codes Compliance
  • Supply Ordering
  • Team Leadership
  • Customer Relationship Building
  • Service-Oriented Mindset
  • Wine, Beer, and Liquor Knowledge
  • Menu Updating
  • Staff Scheduling
  • Mixology Expertise
  • Issue Resolution
  • Quality Control
  • Conflict Resolution
  • Interpersonal Skills
  • Organizational Skills
  • Decision Making
  • Money Handling
  • Managing Deliveries
  • Liquor Law Compliance
  • Recruitment and Hiring

Timeline

Bar Manager

Artifice LLC
03.2021 - 12.2023

Bachelor of Science - Graphic Design

Art Institute of Las Vegas

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Brandi Munn