Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandi Myers

Kingsville,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Coordinator

Harbor Hospice
05.2021 - 05.2023
  • Streamlined office operations by implementing efficient filing systems and organizational tools.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
  • Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Clinic Office Coordinator

Detar Healthcare Systems
07.2015 - 04.2017
  • Enhanced patient experience by streamlining appointment scheduling and managing front desk operations.
  • Reduced wait times for patients by implementing efficient check-in procedures and organizing patient flow.
  • Improved overall clinic efficiency with meticulous organization of medical records and documentation processes.
  • Ensured optimal use of resources, coordinating staff schedules, and overseeing daily office tasks.
  • Assisted in the development of new clinic policies, contributing to a more effective working environment.
  • Trained new team members on office protocols, enhancing overall productivity and staff cohesion.
  • Collaborated with healthcare providers to improve patient outcomes by facilitating timely communication between departments.
  • Managed billing processes effectively, ensuring accurate invoicing and timely reimbursement from insurance companies.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA regulations at all times.
  • Oversaw inventory management, ordering necessary supplies while maintaining budgetary constraints.
  • Facilitated seamless referral processes for specialty care by coordinating appointments with external providers.
  • Optimized workflow efficiency within the clinic utilizing data analysis techniques to identify areas for improvement.
  • Processed forms required for insurance approvals for scheduled procedures and office visits.
  • Used electronic systems to enter provider orders and retrieve test results.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Answered high volume of telephone calls and directed callers to appropriate personnel.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Patient Representative

Goliad Family Practice & Cuero Medical Associates
01.2014 - 02.2015
  • Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Collaborated with medical staff to ensure timely and accurate communication of patient needs.
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
  • Managed patient intake process, ensuring accurate documentation and efficient service delivery.
  • Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
  • Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
  • Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
  • Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
  • Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
  • Verified any changes or data updates to patient records and checked insurance information at each appointment.
  • Scheduled appointments for patients and placed reminder calls 48 hours before office visits
  • Informed patients of excessive wait times and offered to reschedule appointments.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Resolved patient billing issues in line with established guidelines.
  • Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.

Education

Licensed Vocational Nursing Certificate -

Coastal Bend College
Kingsville
05.2024

Medical Billing & Coding -

Ashworth College
Remote
04.2022

Associate of Arts - Healthcare Administration

University of Phoenix
Tempe, AZ
01.2014

Skills

  • Project Coordination
  • Correspondence Management
  • Inventory Auditing
  • Office Administration
  • Contract coordination
  • Report reconciliation
  • Schedule Coordination
  • Client Relations
  • Office Equipment Maintenance
  • Expense Reporting
  • Records Management
  • Process Optimization
  • Process Improvement
  • Office Management

Certification

  • CMC - Certified Medical Coder
  • CPC-P - Certified Professional Coder-Payer
  • Licensed Vocational Nurse - May 2024

Timeline

Office Coordinator

Harbor Hospice
05.2021 - 05.2023

Clinic Office Coordinator

Detar Healthcare Systems
07.2015 - 04.2017

Patient Representative

Goliad Family Practice & Cuero Medical Associates
01.2014 - 02.2015

Licensed Vocational Nursing Certificate -

Coastal Bend College

Medical Billing & Coding -

Ashworth College

Associate of Arts - Healthcare Administration

University of Phoenix

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Brandi Myers