Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Naylor

Newark,TX

Summary

Dynamic professional with a proven track record at Starbucks Coffee, excelling in customer service and team leadership. Adept at problem-solving and fostering collaboration, I enhanced customer satisfaction through innovative training and mentoring. Committed to maintaining high standards of professionalism and attention to detail, I drive team success and operational excellence.

Overview

16
16
years of professional experience

Work History

AI Chat Bot Trainer

Data Annotation Tech
07.2024 - Current
  • Trained AI Chat Bots on quality of responses.
  • Gave feedback to project managers.

Riding Instructor/Program Manager

Skyview Stables
10.2020 - 07.2024
  • Facilitated communication between riders'' families and riding facility management when needed.
  • Cultivated a supportive community among fellow instructors through collaboration and sharing best practices.
  • Enhanced rider safety by implementing structured lesson plans and providing clear instructions.
  • Maintained updated records of student progress, ensuring accurate billing for services rendered.
  • Assisted riders in setting attainable goals, tracking progress, and celebrating achievements.
  • Continually expanded own knowledge of riding techniques and teaching methods through professional development opportunities.
  • Contributed to stable maintenance by assisting with grooming tasks as necessary before or after lessons.
  • Evaluated rider performance regularly, offering constructive feedback for continuous improvement.
  • Established trust with clients by demonstrating reliability, punctuality, professionalism, and genuine passion for equestrian education.
  • Supported beginner riders in overcoming fears and insecurities through patience, encouragement, and expert guidance.

Store Manager

Starbuck's Coffee
10.2009 - 10.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

Wylie High School
Wylie, TX
05.2007

Skills

  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills

Timeline

AI Chat Bot Trainer

Data Annotation Tech
07.2024 - Current

Riding Instructor/Program Manager

Skyview Stables
10.2020 - 07.2024

Store Manager

Starbuck's Coffee
10.2009 - 10.2020

Wylie High School

Similar Profiles

CREATE PROFILE