Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandi Northcutt

Emory,TX

Summary

Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Educated individual with expertise in various sectors. An energetic personality coupled with terrific upselling skills. Ready to join a new organization in the role of Customer Service Executive. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Customer Service Executive

Byline Surveying
Emory, Texas
02.2021 - 09.2024
  • Responded promptly to emails sent by customers seeking assistance.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Collaborated with other departments to ensure customer satisfaction.
  • Identified opportunities for process improvement within the customer service department.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Tracked customer complaints and followed up to ensure resolution was achieved.

Education

Early Childhood Education And Special Education

Texas A&M University - Commerce
Commerce, TX
12-2005

Bachelor of Arts - Psychology

Southern Methodist University
Dallas, TX
05-2000

Skills

  • Relationship Building
  • Team training and development
  • Company policy adherence
  • Customer queries
  • Team Collaboration
  • Troubleshooting
  • Client Engagement
  • Goals and objectives
  • Customer Engagement
  • Customer Retention
  • Customer outreach
  • Customer Needs Assessment
  • Issue Escalation
  • Appointment Coordination

References

References available upon request.

Timeline

Customer Service Executive

Byline Surveying
02.2021 - 09.2024

Early Childhood Education And Special Education

Texas A&M University - Commerce

Bachelor of Arts - Psychology

Southern Methodist University

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Brandi Northcutt