Brandi Nunez
Torrance,CA
Summary
Friendly Sales Supervisor with over 15 years of experience managing a sales team and ensuring effective results. Skilled in providing direction, motivation and guidance to sales teams. Adept in hiring and training new employees. Knowledgeable in all legal compliance procedures.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
22
22
years of professional experience
Work History
Sales Supervisor
MOZENA PUBLISHING
09.1999 - 08.2021
- Led sales team to exceed quarterly goals through strategic planning and effective coaching.
- Developed and implemented training programs to enhance product knowledge and sales techniques among staff.
- Analyzed market trends to identify new opportunities, driving innovative sales strategies for diverse customer segments.
- Fostered strong client relationships, improving customer satisfaction and loyalty through personalized service initiatives.
- Mentored junior sales representatives, providing guidance on best practices and performance improvement strategies.
- Coordinated cross-departmental collaboration to align marketing efforts with sales objectives for increased revenue growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Head Barista
Bristol Farms
06.2017 - 04.2019
- Prepared high-quality coffee beverages in fast-paced environment.
- Trained and mentored new barista staff on equipment and beverage preparation techniques.
- Managed inventory levels, ensuring timely restocking of supplies to maintain service efficiency.
- Developed seasonal drink menus, incorporating customer feedback for enhanced offerings.
- Implemented best practices for cleanliness and safety, maintaining compliance with health regulations.
- Fostered positive customer relationships through exceptional service and product knowledge.
- Collaborated with management to enhance promotional strategies for beverage sales growth.
Customer Service Specialist Head Cashier
Torrance Toyota
02.2004 - 03.2008
- Led cash handling processes, ensuring accuracy in transactions and balancing registers daily.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Implemented process improvements to streamline checkout operations and reduce wait times for customers.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Administrative Assistant
MWM Enterprise
01.2000 - 03.2008
- Managed office communications and correspondence, ensuring timely responses and information flow.
- Coordinated scheduling for meetings and appointments, optimizing executive calendars efficiently.
- Maintained comprehensive filing system, improving document retrieval processes and organization.
- Assisted in the preparation of reports and presentations, enhancing clarity and professionalism.
- Trained new administrative staff on office protocols, fostering a collaborative work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
WOMENS STUDY
El Camino College
Torrance, CA06-2029
High School Diploma -
NARBONNE HS
Harbor City, CA06-2000
Skills
- Staff management
- Sales expertise
- Sales coaching
- Goals and performance
- Strategic planning
- Store appearance and merchandising
- Customer service
- Sales strategy development
Timeline
Head Barista
Bristol Farms
06.2017 - 04.2019
Customer Service Specialist Head Cashier
Torrance Toyota
02.2004 - 03.2008
Administrative Assistant
MWM Enterprise
01.2000 - 03.2008
Sales Supervisor
MOZENA PUBLISHING
09.1999 - 08.2021
WOMENS STUDY
El Camino College
High School Diploma -
NARBONNE HS